Job Description

Join RodRadar in revolutionizing the construction industry with our groundbreaking Live Dig Radar® technology, the first ever Ground Penetration Radar (GPR) integrated into an excavator digging bucket.

Our mission is to enhance safety, productivity, and efficiency on construction job sites, and we're seeking a dynamic Field Application Specialist to bolster our customer success team in Europe.

Responsibilities

Act as the primary company representative on customer job sites, ensuring exceptional service delivery. Educate customers on our innovative product, clearly communicating key features, workflows, and value. Lead on-site product demonstrations and support installations. Deliver comprehensive training on system operation, best practices, and maintenance. Serve as the main point of contact for customer technical inquiries and provide timely troubleshooting and support. Collaborate closely with internal support, service, sales and engineering teams to resolve technical and operational issues. Maintain proactive follow-up with customers to ensure satisfaction, performance improvement, and successful adoption. Document and communicate technical issues and bugs to the R&D team. Support sales and marketing by sharing insights, customer feedback, and field observations. Keep accurate records and regularly update all activities in the CRM system.

Experience and Skills

Background in the construction industry, ideally with exposure to excavation workflows or heavy equipment operations. Proven experience in customer facing or field support roles involving technology implementation. Strong communication and interpersonal skills, capable of engaging operators, supervisors, and senior stakeholders. Technical aptitude with solid problem-solving ability.

Willingness and availability to travel extensively, including travel across all of Europe

, with at least 50 percent of time spent in the field.

Drivers License required, Construction machine operation skills (excavators is a strong plus)

Ability to work independently and make decisions in dynamic environments. Experience working with international teams is an advantage. Experienced training skills or background – an advantage. Previous experience with tech startups or Israeli vendors is a plus. Knowledge of radar systems or engineering background is an advantage. Experience with underground utility locating (including GPR) is a strong plus. We are specifically looking for a

multilingual speaker

,

mother tongue and / or English

, with proficiency in either

French, Spanish, or German

considered a strong advantage.
Location:

Europe. Preferably near a major airport. Home office setup when not traveling. Extensive travel within the EU, with occasional trips to Israel as required.
Reporting Structure:

Reports to VP of Customer Success.
Join our team at RodRadar and be part of our journey to redefine safety and efficiency in construction. Apply now to contribute to our mission-driven organization.
https://rodradar.com/about/join-our-team-careers/

Job Type: Full-time

Application Question(s):

• Do you have any background in construction - either as machine operator, trainer, site manager, foreman or have worked at a construction company of any type (Please elaborate)? • Does your work experience includes visiting customers sites? (if yes, please elaborate the purpose of your customer's visit - training / install / service etc.) * • This is NOT an IT, software development, Help desk and support, or sales position.