Job Description

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.



CommScope is a global leader in network infrastructure, providing innovative solutions for telecom and enterprise applications. We help businesses stay connected and deliver critical services across industries, and we are committed to building a better-connected world.

We are looking for candidate for a Field Application Engineer for the DACH role to be part of our dynamic team, helping deliver top-quality technical Customer Care & Sales Support mainly for service provider key accounts across the Network technologies: FTTH, FTTA, FTTC (active street cabinets), railways. The candidate shall be in Hamburg, Düsseldorf is preferred, other locations in the north-west region are possible.

HOW YOU'LL HELP US CONNECT THE WORLD:

This role involves providing technical customer care and sales support, primarily for key service provider accounts across a range of network technologies, including FTTH, FTTA, FTTC (active street cabinets), and railway infrastructure. A strong emphasis is placed on building and maintaining customer relationships to support the specification of projects and solutions under the CommScope brand.

Key responsibilities include the development of new business concepts and the implementation of network architecture designs tailored to the specific needs of key accounts. The role also focuses on promoting and deploying CommScope’s preferred product solutions, encompassing a variety of related activities.



These activities include delivering technical sales presentations to both internal and external audiences, leading customer training sessions and hands-on workshops, and developing customized training materials. Participation in trade shows and product demonstrations is also a significant aspect, along with supporting field trials and guiding customers through the installation of fibre optic and copper products.



Acting as a liaison between internal departments, the role serves as the “voice of the customer,” contributing to the development of new products and solutions, assisting in the creation of specifications, and providing feedback to support portfolio development. It also involves gathering market intelligence on pricing, technology trends, and competitors, as well as offering field input on technology research and standardization.



Additional contributions include supporting marketing initiatives through article writing, customer testimonials, and organizing reference site visits. The role also plays a key part in regional quality management, coordinating efforts between the quality department, product line management, and the customer to ensure high standards are upheld.

REQUIRED QUALIFICATIONS FOR CONSIDERATION:

Communications Electronic Engineer, Electrician or Telecommunications Technician. Experience within the telecommunications industry. Good commercial awareness German is mandatory, good English is preferred. Experienced user of MS-Office (Outlook, Word, PowerPoint Excel, Visio)

WHAT HAPPENS AFTER YOU APPLY:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.


If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.


CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo