Job Description

For our site in Pfaffenhofen/Ilm we are seeking highly qualified candidates to fill the position:





Expert (m/w/d) SAP Application Support Clinical Supply





Role and Responsibilities



In this multifaceted role, you will be the crucial link between our operational teams and technical experts, ensuring smooth system performance and optimal process support.

Operational Support:

Analyse and resolve daily business issues, assisting end users directly.

Liaison Role:

Work closely with technical teams and business stakeholders to deliver practical, business-oriented solutions.

Incident Management:

Identify and prioritise critical issues, develop solutions, and escalate to IT if required.

Training & Change Management:

Train new employees, introduce new processes and functions, and drive change initiatives.

SAP Change Process:

Gather and document requirements, coordinate and execute testing, and manage change requests.

Process Improvement:

Contribute to the continuous improvement of Clinical Supply processes and systems.

Documentation & Compliance:

Create and maintain SOPs, collaborate on technical documentation, and ensure compliance with regulatory requirements.

Technical Support:

Provide, install, maintain, and validate equipment such as SAP printers and production laptops




Personal skills and professional experience:


University degree in natural sciences or IT (SAP-related background preferred) 1–3 years of experience in the pharmaceutical industry, ideally in Clinical Supply and/or with SAP systems SAP expertise, ideally across multiple modules Strong knowledge of Microsoft Office Excellent written English and German skills; verbal English skills are an advantage Structured, precise, and detail-oriented working style Strong communication skills with a collaborative mindset Organisational talent and self-motivation Flexibility to adapt to changing priorities and a willingness to learn Knowledge of GxP requirements; familiarity with specific IMP requirements is an asset



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