Engineer Cloud & Infra Engg
Nürnberg, BY, DE, Germany
Job Description
Country/Region: DE
Requisition ID: 28925
Work Model: Hybrid
Position Type: Permanent
Salary Range:
Location: GERMANY - HDS - NUREMBERG
Title:
Engineer-Cloud & Infra Engg
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Description:
Area(s) of responsibility
-----------------------------
Job Title: L2 Onsite Support Representative
Location:
GermanyDuration
: 1 YearType
: Contractrate
: ~20 EUR per hourSupport Type:
Onsite, multilingual (German + English), 3 days/week during office hours (09:00–17:00)Key Responsibilities:
Technical Support (L1/L2):
Handle tickets via ServiceNow from helpdesk or self-service portal. Provide onsite support for hardware, software, and connectivity issues. Escalate unresolved issues to L3 or vendors.
IMAC Services:
Install, move, add, and change IT equipment and software. Configure email, VPN, and network settings.
Device Lifecycle Management:
Coordinate hardware refreshes and data backups. Manage asset disposal and documentation.
User Account & Access Management:
Manage user accounts, passwords, MFA, and access controls.
Networking & Connectivity:
Troubleshoot LAN/WAN, VPN, and printer connectivity.
Peripheral Support:
Configure and troubleshoot printers, scanners, and external devices.
IT Security & Compliance:
Ensure antivirus updates, assist in audits, and enforce security policies.
Asset Management:
Track IT inventory, perform audits, and manage shipments.
Documentation & Reporting:
Maintain knowledge base and document recurring issues.
End-User Training:
Provide IT orientation and training on tools and security.
Project Support:
Assist in infrastructure deployments,
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Job Detail
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Job IdJD3310690
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNürnberg, BY, DE, Germany
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EducationNot mentioned