Job Description

Job Description

The End User Support Engineer is responsible for the installation, maintenance, and operational support of all end-user IT equipment and workplace technologies, including laptops, desktops, printers, peripherals, and collaboration tools. This role ensures stable and efficient IT operations, providing direct on-site support to employees and maintaining the reliability of all end-user computing systems. Reporting to the Infrastructure Lead, the engineer acts as the primary technical interface for office users, handling incidents, service requests, and small-scale infrastructure improvements in coordination with central IT and vendor teams.

Key Responsibilities

End User Device Support

Install, configure, and maintain laptops, desktops, thin clients, and mobile devices. Support and troubleshoot Windows 10/11, macOS, and Citrix-based work environments. Perform OS imaging, driver updates, hardware upgrades (RAM/SSD), and BIOS configuration. Enforce endpoint security standards (BitLocker, antivirus, patching). Maintain and document asset lifecycle including onboarding and offboarding.
Printer & Peripheral Management

Deploy and manage network printers, multifunction devices (MFDs), and scanners. Configure print queues and troubleshoot connectivity, driver, or print-server issues. Maintain consumables, monitor print activity, and coordinate repairs with vendors. Ensure smooth operation of all office printing infrastructure.
User Support & Troubleshooting

Act as first point of contact for all IT-related user issues and requests. Diagnose and resolve incidents related to hardware, software, and network access. Support collaboration tools — Microsoft 365, Outlook, Teams, and SharePoint. Troubleshoot VPN, Wi-Fi, and LAN connectivity problems. Provide assistance with meeting room setups (Teams Rooms, projectors, webcams, displays).
Account & Access Management

Create and manage Active Directory user accounts, password resets, and group policies. Administer Microsoft 365 accounts, licenses, and MFA configurations. Manage SharePoint and OneDrive access permissions. Work with Infrastructure teams to maintain network access, VPN, and firewall rules.
Asset & Lifecycle Management

Maintain accurate asset inventory for laptops, desktops, and peripherals. Manage asset tagging, tracking, replacement, and disposal. Conduct quarterly hardware audits and license compliance reviews. Support procurement activities in collaboration with IT and Finance.
Documentation & ITSM Processes

Log and track incidents and service requests in the ITSM tool (ServiceNow, Jira, or equivalent). Follow ITIL-aligned processes for incident, request, and change management. Document configurations, fixes, and recurring issues in SharePoint knowledge base. Participate in root-cause analysis and service improvement initiatives.

Qualifications

Bachelor’s degree in Information Technology, Computer Engineering, or equivalent technical discipline. 2–5 years of experience in end-user or desktop support within an enterprise IT environment. Strong technical understanding of Windows OS, Microsoft 365, and network troubleshooting. Hands-on experience with laptop hardware, printing infrastructure, and endpoint security tools. Familiar with ITIL service management and ticket-based support systems. Fluent in English; German proficiency preferred.

Location:

Vienna, Austria (On-site, Office-based)

Worktime:

Fulltime

Start date:

As soon as possible

Curious about that job?

Let's get to know you! Send us an e-mail at hr@wwh.com, call us or send a WhatsApp via 0176/15145907 to us.

Art der Stelle: Vollzeit, Festanstellung

Leistungen:

Erfolgsbeteiligung Firmenevents Firmenhandy Gleitzeit Kostenloser Parkplatz Zusätzliche Urlaubstage
Arbeitsort: Vor Ort