Job Description

Upstream is the leading data management platform, purpose-built for connected vehicles and smart mobility. By harnessing the power of AI, we help automakers and mobility providers secure their fleets and fast-track after-sales vehicle quality.



We seek a seasoned automotive industry expert to serve as Upstream’s subject-matter expert in after-sales vehicle quality and warranty analytics. This pivotal role will drive thought leadership, influence our go-to-market strategy, and serve as a trusted advisor both internally and with strategic customers.


The ideal candidate brings deep experience in OEM quality, understands the automotive and Tier-1s supply chain, field investigations related to recall/warranty claims, hands-on experience related to connected vehicles and software-defined quality/predictive analytics, and has a passion for AI and innovation.



This role is full-time, and is Germany based.



Requirements:


7+ years of experience in an after-sales role in an OEM or an automotive BU at a tech/consulting vendor focused on after-sales quality, customer satisfaction, or warranty/recalls In-depth understanding of after-sales vehicle quality strategies, warranty analytics, root cause analysis, OTA campaigns, countermeasures and supplier quality management. Strong grasp of evolving industry trends: connected vehicles, SDVs, deep hands-on experience with existing EV and future zonal architectures, and deep dive into each of the car systems. Proven experience working with or alongside data analytics or AI-driven platforms is advantageous. Proven ability to work independently and effectively in a fast-paced environment Proven experience speaking at industry events or representing companies in executive-level conversations. Exceptional communication and presentation skills in English - both written, verbal and powerpoint A strong network across the automotive ecosystem. Proven credibility based on deep domain expertise in automotive aftersales quality.

Values

Ownership:

Highly self-motivated and proactive, with a strong sense of ownership and the ability to drive initiatives independently.

A Team Player.

Selling is a team sport and the field is our customer. You were your previous Field team's "go-to" partner person.

You earn trust,

build trust, and maintain trust


Responsibilities:

Strategic Industry Expertise

Serve as the internal go-to expert for the latest trends, warranty Claim lifecycle, recall analysis, product feedback, and sales opportunities Support product teams with market insights and technical validation of new quality-related use cases, early detection capabilities, and internal Field Quality systems and processes

Go-to-Market and Customer Engagement

Collaborate with Sales, Marketing, and Product teams to shape messaging, positioning, and engagement strategies for lighthouse accounts. Engage directly with OEMs and partners to communicate, evangelize, respond to RFPs, and support Upstream’s innovation of PQD

Thought Leadership & Evangelism

Represent Upstream as an industry expert at global events, conferences, webinars, and executive workshops. Develop and deliver compelling presentations, blogs, whitepapers, and other content to position Upstream as a trusted partner for automotive quality. * Contribute to the design and delivery of customer workshops, proofs-of-value, and solution roadmaps.