Job Description

Location:

Grenzach, Germany

Contract Type:

B2B

Duration:

1-Year (Extendable)

German language proficiency at B2 level or higher, required for daily onsite communication.

Candidates must have

valid authorization to work in Germany

. Visa sponsorship is

not available

for this role.

Job Overview:

We are seeking a

skilled and proactive Desktop Support Services Engineer

to deliver high-quality onsite IT support. The ideal candidate will be responsible for ensuring smooth day-to-day IT operations by providing prompt, effective, and customer-focused technical support to end users.

Key Responsibilities:

Provide

onsite desktop and IT support

to end users, including hardware, software, and peripheral issues Diagnose, troubleshoot, and resolve

Level 1 and Level 2

technical issues efficiently Install, configure, and maintain

desktops, laptops, printers, mobile devices, and accessories

Support

Windows OS

, Microsoft Office 365, and common enterprise applications Manage

user accounts, permissions, and access

via Active Directory Handle

ticket management

using ITSM tools (e.g., ServiceNow, Remedy, Jira) Perform

hardware break/fix

, system upgrades, and replacements Provide network support including

LAN/Wi-Fi connectivity troubleshooting

Coordinate with remote teams and third-party vendors for escalations Maintain accurate documentation of incidents, solutions, and asset records Ensure compliance with

IT policies, security standards, and procedures

Deliver excellent customer service and maintain a professional onsite presence

Required Skills & Qualifications:

Proven experience as a

Desktop Support Engineer / IT Support Engineer

Strong hands-on experience in

end-user support and troubleshooting

German language proficiency at

B2 level or higher

, required for daily onsite communication. Good communication skills with a customer-oriented approach Knowledge of: Windows 10/11 OS Microsoft Office 365 & Outlook Active Directory Basic networking (TCP/IP, DNS, VPN) Hardware diagnostics and repair Ability to work independently and handle onsite responsibilities Strong problem-solving and time-management skills

Work Environment:

Fully

onsite role

at the client’s facility in Grenzach Standard business hours Collaborative and professional work environment
Job Type: Contract
Contract length: 12 months

Pay: 4.500,00€ - 4.800,00€ per month

Application Question(s):

Do you have valid work rights in Germany?
Language:

German & English (Required)
Work Location: In person