Job Description

Key Responsibilities:

German and English language needed

End-User Support

Onsite diagnosis and repair of hardware/software for end-user devices Install, Move, Add, Change (IMAC) activities Configuring replacement equipment

Network Break-Fix Support

Network infrastructure support involving troubleshooting, diagnosis, and installation of the end customer’s network equipment under the coordination of the customer’s network management team, including:

Patching cable installation and recovery Installing power leads Installing, removing, or swapping equipment Locating and identifying network circuits and tagging demarcation points Escorting third-party vendors on site Adhering to HSSE and risk management protocols (walkthroughs, work permits, change management, safety training, incident reporting) Assisting the network team with asset registers/CMDB updates Troubleshooting and testing network equipment, including: Restarting equipment Troubleshooting and patching power cables Identifying switch port locations Pinging devices and performing DNS lookups Troubleshooting, installing, or removing equipment or components Reporting unresolved issues to the Excis Service Desk/Project Manager Managing ticket updates and ensuring closure confirmations upon leaving the site

Scope of Services

Install, Move, Add/Change, De-installation (IMACD) PC installation/replacement Hardware break-fix (in-warranty or out-of-warranty where parts/unit replacement is availabl Asset management Desk-side software support (on-site remedial software services) Hands & Eyes support Tape handling Print support services Meeting/event support Logging tickets for vendor support and escorting vendors IT stock management Assistance with Non-Standard Service Requests (NSSR)

Hardware Supported

Personal computers and notebooks Printers Tablets, thin clients, smartphones Touch panels

Software Supported

Operating systems Office suites Web browsers Project management tools Communication platforms

Remote Site Support

Using customer-provided remote support tools Microsoft Teams (video/audio) support Remote stock management Shipping equipment between sites
Job Type: Part-time

Pay: 2.500,00€ - 2.800,00€ per month