Job Description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

As Maintenance Coordinator you will be supporting our Technical Operations Team in our Data Center in Frankfurt-Rüsselsheim. With a focus on optimizing and coordinating site-specific maintenance/servicing systems/processes, you will report directly to the Data Center/Site Manager Operations.

What we are looking for

Main tasks: - Act as main point of contact for external vendors and clients - Schedule, monitor and supervise the activities of all vendors providing service on the site’s infrastructure, especially critical infrastructure components such as UPS systems, generators, transfer switches, electrical distribution equipment, fire detection and suppression systems and building automation controls. - Ensure that all works in the data center are performed according to an approved MOP or SOP - Correspond to all emails, raise tasks and deliver tasks to customers - Coordinate and manage maintenance notifications from vendors and report to clients as required - Collate and review method statements and risk assessments and highlight any risks that are apparent from a business continuity perspective. - Ensure all maintenance is being carried out as per maintenance schedules. - Ensure all corrective maintenance is scheduled and carried out in a timely manner - Create periodic client reports in line with agreed SLA’s and KPI’s, capturing all required data. - Liaise with vendors on repairs and maintenance issues. - Organize regular business reviews with vendors and suppliers - Ensure compliance with ISO, Security, Fire and Health & Safety related policies and procedures - Support the business by planning and scheduling maintenance works with external vendors - Update systems, maintain information and carry out general administrative tasks. - Ensure regular reporting on overall maintenance status to site manager - Ensure all service partners and specialist sub contactors/vendors adhere to strict service guidelines and maintain the Service Level Agreement metrics required to support your site and our customers. - Work with our central procurement team as required to ensure we get the very best from all our vendors. - Support Budget planning for all Maintenance activities Requirements: Professional skills - Educated to a degree level in a technical field or equivalent work experience - Several years of experience in operating, maintaining and servicing data center specific technology and infrastructure - Comfortable working through ambiguity, bringing clarity and control in a dynamic environment - Independent, reliable and efficient approach to work - Good team worker, highly motivated, flexible - Strong thinking in processes (knowledge of ITIL Best Practices is an advantage) - Very good written and spoken knowledge of German and English - Administrative experience with excellent attention to detail - Good numerical and literacy skills and high levels of computer literacy - Excellent organisational skills with the ability to prioritise - Good analytical/ problem solving skills - Customer focused and the ability to communicate effectively at all levels with good relationship building skills Soft skills - Good team worker, highly motivated, flexible - Self-motivated and keen to develop, with a willingness and desire to learn - Keen to share knowledge with colleagues - To possess initiative with an inquisitive nature, unafraid to ask appropriate questions

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.