Job Description

CX Design Researcher (m/f/d)


Ludwigsburg, Deutschland | Communications | Berufserfahrene | Unbefristet | 16. August 2021



Als weltweit führender Experte für Filtration entwickelt MANN+HUMMEL Lösungen für Automobile, industrielle Anwendungen, saubere Luft in Innenräumen und die nachhaltige Nutzung von Wasser. Mit Teamgeist und einer offenen Kommunikationskultur arbeiten wir unentwegt an unserer Vision 'Leadership in Filtration'. Werden auch Sie Teil unseres Teams.
Stellenbeschreibung
Your ChallengesAct as a trusted advisor for our Journey Teams with methodic & operational support Establish and grow the “research” focus within the Design Team Develop a scalable research framework: Create a structured approach that defines processes, best practices, and tools for research activities Build and maintain a research repository Ensure all research activities comply with ethical guidelines and data protection regulations, fostering trust and transparency Empower teams through workshops, training, and coaching to adopt customer-centric design methods & support with academy activities
Your ProfileEducation: Degree in Interaction Design, Service Design, Psychology, or a related field Experience: Minimum 5 years in Design Research, User Research, or related areas, ideally in a B2B context Expertise: + Strong background in both qualitative and quantitative research methods
+ Hands-on experience with state-of-the-art research platforms (e.g., Dovetail, Lookback, TheyDo)
+ Solid understanding of user-centered design, Design Thinking, and agile methodologies, including workshop facilitation
+ A portfolio showcasing impactful research projects
+ Ability to guide interdisciplinary teams through complex customer insights
+ Proven experience working in cross-functional teams within agile setups
Languages: Fluent English (C1) and good German skills (B2) Personality & Skills: + Excellent storytelling and presentation skills for diverse stakeholders
+ Ability to translate complex findings into clear, actionable recommendations
+ Outstanding communication and collaboration skills



Diversity and inclusion are part of our DNA. We select solely based on the best talent. We therefore welcome applications from all individuals regardless of age, gender, origin, ethnicity, disability, or any other characteristics protected by law.



If you have any questions regarding this job posting, our recruiting team will be happy to assist you. You can reach us at TalentAcquisitionGermany@mann-hummel.com. Please make sure to include the job title and location of the position you are interested in when contacting us.



Please note that, for data protection reasons, we cannot accept applications via email. Kindly use our online application form instead.
Social BenefitsYou work with a high degree of autonomy and decision-making freedom Performance-based compensation and comprehensive social benefits Flexible working hours with 35 hour week, plus 30 days of vacation Hybrid working option for employees with children under 12 years: 3 days in Ludwigsburg, 2 days remote; otherwise, 4 days in Ludwigsburg, 1 day remote Everyone has Talent: Our talent management process supports your professional development In-house company restaurant Reserved places in a private daycare center nearby (for both under-3 and over-3 children) A modern company pension plan to complement your statutory pension insurance Additional private health insurance (e.g., dental insurance) A wide range of discounts through our Corporate Benefits Portal (e.g., on vacations, fashion, insurance, etc.) Mobility benefits: subsidy for the Germany Ticket, JobRad leasing, and e-charging stations in the free company parking garage with a company charging rate
Additional Information
Please include a portfolio with your application showcasing impactful work samples from your research projects.
Sie haben Ideen, wollen Verantwortung übernehmen und etwas erreichen? Dann stehen Ihnen bei uns alle Türen offen. In einem Unternehmen, das seine Werte lebt, Freiräume gewährt und Ihnen zahlreiche Entwicklungsmöglichkeiten bietet, warten spannende Aufgaben auf Sie.