Job Description

Why voize? Because we’re more than just a job!

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At voize, we are revolutionizing the care industry with AI:

Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of

39 minutes per day

, improves documentation quality, and makes their workday significantly more efficient and enjoyable.


voize is Y Combinator-funded, already used in over

1000 senior care facilities

, and has grown

100% in the last 90 days

. Our customers save over

3.5 million hours

annually—time that is spent on people instead of paperwork.


But this is just the beginning. With our proprietary voize AI, we are not only transforming the healthcare industry, but also have the potential to create value across multiple industries—from healthcare to inspections.


As a dynamic team, we combine cutting-edge technology with social impact.

Your Mission: Maximize adoption & drive success!

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We are seeking a

Customer Training Team Lead

to lead our onboarding and implementation efforts. This role ensures new customers achieve

fast, reliable Time-to-Value

, while maintaining a scalable delivery model. The Manager owns the

people, processes, and capacity of the Engagement Team

, working closely with Vertical Leads to refine vertical-specific rollout playbooks.

Your Daily Business – No two days are alike

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Lead and manage

the Customer Training team (ICs across tiers)

Own Time-to-Value

and onboarding satisfaction metrics

Partner with Vertical Experts

to define training and customer personas

Design and enforce structured onboarding

methodologies (basic vs premium packages)

Maintain utilisation/capacity planning

to avoid double-booking and burnout

Define handover processes

(from Sales CS and every step between)

Drive automation

and repeatability in onboarding/implementation

Maintain customer exposure

(10–20% of projects)

Your Skillset – What you bring to the table

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5+ years in SaaS onboarding

, implementation, or professional services, with

2+ years of people leadership

Skilled at

balancing customer schedules

with internal capacity constraints Proven ability to

reduce Time-to-Value

and

increase implementation success

rates

Process-driven

, operationally rigorous, and comfortable enforcing standards

Strong communicator;

able to manage stakeholders at the customer and internal exec level. Hyper Scale Experience with a

self-starter mindset

Fluent in German (C2),

to effectively support our German customer base and a good command of English

Our Success Mindset – How we work at voize

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You are an active listener and strong communicator

, capable of engaging stakeholders at all levels.

You see challenges as opportunities

, bringing a proactive and solution-oriented mindset.

You thrive in a fast-paced, iterative environment

, constantly seeking ways to improve customer experiences.

You take ownership of your work

, holding yourself accountable for customer outcomes and success.

You are a coach,

not a manager. You are ready to work hands-on in the role as needed.

Growing together – what you can expect at voize

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We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany Become a co-creator of our success with stock options Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible You decide when you work best, that means flexible working hours and a good hybrid set-up

Ready to talk?

Apply now!

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We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!