Customer Support Specialist German
Berlin, BE, DE, Germany
Job Description
About the Company
We at WeFi believe that everyone should have access to the global economy. Our mission is to make wealth an universal right.
We are building a financial ecosystem powered by blockchain and AI technologies to answer the global population's need for a better banking proposition - a money institution that works for you, not the other way around. As part of our team, you will help us build an entirely new network for the world’s money, for everyone, everywhere.
What you will do
Respond to customer inquiries via social media and chat, ensuring timely and accurate assistance. Resolve customer complaints and issues with professionalism, offering effective solutions to ensure satisfaction. Maintain customer records and update account information in the CRM system to ensure accuracy. Collaborate with other teams (e.g technical support) to address customer needs and improve service quality. Working hours 4AM-4PM UTC+4 timezone Monday-Sunday
What we’re looking for
Strong
computer skills
Excellentcommunication skills
ExcellentGerman and English
language both spoken and written Crypto knowledge and expertise nice to have Live translation skills nice to haveApply now!
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Job Detail
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Job IdJD4034194
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBerlin, BE, DE, Germany
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EducationNot mentioned