Job Description

Get on board and take off: Become part of our team as a Customer Support Engineer (m/f/d)!



The Customer Support Engineer is the first point of contact for customers and the primary person responsible for the engine maintenance orders placed by the customer within the organization.

FACTS

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Location

Alzey

Employment level

Direct entry

Function

Other

Working time

Full time

Tasks
Define the scope of maintenance with the customer Monitor and implement the agreed-upon scope of work in accordance with the customer contract and in compliance with OEM and aviation regulations Communicate the progress of the work and review the order if necessary Develop maintenance strategies for large fleet operators and discussing these with customers (sometimes on site) Check outgoing invoices Processing complaints and damage reports Workshop support for engine projects Monitoring project targets and, if necessary, initiating countermeasures in the event of deviations Carry out possible troubleshooting and rectification during the course of the project Maintaining internal company systems for processing workshop orders Discuss technical issues with the engine manufacturers Developing technical requirements to create a cost estimate/quotation draft Actively participate in the planning, implementation and follow-up of internal and external projects Preparation of presentations, recommendations for action and decision papers

CONTACT

HR-Recruiting Team



UW/HR-11/ Recruiting

Lufthansa Technik AERO Alzey GmbH

E-mail address for inquiries

recruiting@lhaero.com


Benefits
Behind the scenes

Take off into the future with the LTAA!

L

ufthansa

T

echnik

A

ERO

A

lzey GmbH


Requirements
Completed engineering studies (TH/ TU/ FH) in the field of mechanical engineering, aircraft or engine construction Knowledge or understanding of business administration Very good written and spoken English skills Confident appearance and excellent communication skills, also in other cultures Strong understanding in dealing with customers, especially from other cultures Ability to work in a team Quality awareness Willingness to travel and ability to work under pressure Experience in dealing with host system-based applications and modern means of communication Very good knowledge of MS Office standard software Willingness to undergo a psychological aptitude test Company