Job Description

As a Customer Success Manager at fraud0, you own the customer relationship from Proof of Concept to long-term partnership. You ensure customers see real ROI, love the product, and stay with us. This role combines customer engagement, technical expertise, analytics, and product ownership.

Your mission

Own customer relationships during PoC and signed phases, with as many touchpoints as needed to ensure success Build ROI-based business cases together with customers Engage customers via calls and meetings, and proactively guide them Educate customers on all product features and track usage in our CRM Provide hands-on technical and analytical support (tags, automations, reporting) Monitor accounts and proactively inform customers about fraud insights and performance Be the voice of the customer internally: Create Jira tickets for bugs Forward feature requests to Product Prevent churn and actively try to save contracts Document all activities, calls, and emails in our CRM

Your profile

Fluent in English and German – daily customer communication happens in both languages Strong customer-facing mindset – you actively engage with customers via calls and meetings and feel comfortable leading conversations Strong technical understanding, especially: Digital Media & Performance Marketing, with a solid understanding of the Google ecosystem & tag implementations (you understand how tags work and how to implement them correctly) Automation workflows (e.g. AI tools like n8n.io, Claude Code, ChatGPT) are a plus Experienced working with CRM tools (e.g. Salesforce) Highly product-driven – you are genuinely addicted to the product, love using it, improving it, and explaining it to customers. You’re comfortable creating issues in Jira (or similar issue trackers). Hands-on mentality – you are willing and motivated to build and set up automation workflows yourself Analytical thinking with the ability to translate technical findings into clear customer value and ROI Solution-oriented, proactive, and comfortable working between customers, tech, and product Based in Munich or willing to relocate

Why join fraud0

Competitive Compensation: Benefit from an excellent fixed and variable salary Job Security: Enjoy a crisis-proof position in a rapidly growing scale-up Immediate Responsibility: Take on high responsibility from day one Rapid Learning: Experience a steep learning curve by working alongside some of Europe’s top software entrepreneurs Purposeful Work: Contribute to a job with purpose by helping to combat cybercrime and reduce the funding sources for misinformation, harmful content, and propaganda on the internet
Art der Stelle: Vollzeit

Leistungen:

Firmenevents Firmenhandy Flexible Arbeitszeiten
Arbeitsort: Zum Teil im Homeoffice in 80331 München