Job Description

We’re looking for a

Customer Success Manager

to ensure our clients are not only successful in deploying

atmio

but are also

empowered

,

engaged

, and

expanding

their use of our platform. You’ll take the

lead on relationship management

,

retention

, and

upsell opportunities

, working closely with our software and sales teams to deliver

exceptional service

and

surface critical feedback

.


You’ll join a small but growing team — this is our

second hire in Customer Success

— and help define the playbook, structure, and processes that will scale with us.

Key Responsibilities

Relationship & retention

: Build strong, trust-based relationships with key customer stakeholders, monitor account health, and drive renewals and expansions.

Customer enablement

: Develop onboarding programs and proactive training (including onsite where needed) that lead to self-sufficient, happy users.

Voice of the customer

: Gather insights and feedback, helping product and software teams prioritise improvements based on real customer needs.

Operational excellence

: Contribute to internal CS tooling, documentation, and scalable processes (including health monitoring and onboarding flows).

This role is right for you if you... ?

Thrive on

building trust

with

senior B2B customers

and turning great relationships into long-term successstories. Love digging into data and processes to

drive retention

, identify

upsell opportunities

, and improve the customer journey. Enjoy taking

ownership

,

moving fast

, and creating structure where there is none — especially in a

growing startup environment

. Get energy from

cross-functional collaboration

and turning customer feedback into

actionable improvements

.

Communicate clearly

, handle tough conversations with

empathy

, and

stay calm under pressure

. Want your work to directly support

climate impact

and be part of a

mission-driven

,

high-performance team

.

Requirements

Skills & experience you will need

2+ years

of experience in

Customer Success

,

Account Management

, or

Implementation

— ideally with

senior-level B2B clients

A track record in

upselling and driving renewals

Strong

project management skills

and a

data-savvy mindset

Experience working with

technical products

and cross-functional teams (Sales, Software, Product)

Excellent communication

and

conflict resolution skills

A

proactive

,

ownership-driven

attitude and a

willingness

to step

outside

your

comfort zone

Fluency in German and English (a third language is a plus)

Benefits

Remote Working:

Work from our hubs in Hamburg or Munich, or remote from Germany

Unlimited Vacation

: Take as many holidays as you need — we trust you to recharge when it matters most.

Flexible Working Hours

: Work during the hours that align with your peak performance and lifestyle.

Mental Health Matters

: Access 1:1 psychologist sessions and workshops through our Bloom partnership.

Professional Growth

: Use a dedicated development budget to enhance your skills and career.

Stock Option Plan

: Receive virtual stocks as a reward for your trust, effort, and vision alignment.

Unite, Recharge, Celebrate

: Join in-person team retreats to connect and have fun. *

Explore Germany

: Enjoy the Deutschlandticket for flexible public transportation access.