Job Description

HybridCustomer SuccessTemporary



Berlin, Berlin, Germany



Description



Are you passionate about climate change and moving the world to a more sustainable future? Are you comfortable working in an agile, fast-paced environment? Then you've come to the right place! We're seeking an independent, forward-thinking Sustainability Success Manager to join our Sustainability Success Team for six months.



As a Sustainability Success Manager, you are the face of Plan A to our clients and the voice of our clients within our organisation.



At Plan A, you'll work with large, global companies to understand and reduce their carbon footprint. You’ll also collaboratively work with the sales and product teams to appropriately define new opportunities as part of our customer processes.



Your responsibilities



Act as a trusted advisor to our large customers in EMEA and ensure their success; manage the client relationships, ranging from your counterparts to senior stakeholders within our client's organisations

Become an expert on the Plan A platform by leveraging deep product and carbon accounting knowledge, resolving partners’ pain points and identifying opportunities for future product development

Guide our customers on strategic questions related to sustainability and carbon accounting, leveraging the strengths of our subject-matter experts

Work with our technical teams to ensure client feedback is heard and shape the future of our product pipeline

Work with our sales team to translate customer opportunities into commercial value

Design operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth

Requirements

You have 3+ years of demonstrated success in customer relationship management or complex project management, ideally at a growing startup working with SMBs and Enterprises in EMEA

You've demonstrated a consistent record of building and fostering durable business relationships; you remain calm and collected when facing crisis or criticism and celebrate customers’ successes with them

You have comfort in working cross-functionally, aligning with sales leaders, product teams or customers at the biggest companies in the world to make sure our customers achieve their goals

You’re a savvy and tactful communicator with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds

You’re comfortable working in fast-paced environments, identifying priorities and overseeing multiple tasks simultaneously

You are fluent in German



What makes you stand out



You have experience in the realm of carbon accounting, corporate sustainability, or ESG reporting

Benefits

Discounts and benefits are available through the Plan A Corporate Benefits Platform and FutureBens, an online portfolio offering a variety of sustainability brands

Flexibility to work remotely, in-office, or a bit of both

Contribution to a bigger purpose. Push the needle on climate action by contributing to the success of our carbon management and ESG software!

We value collaboration over competition. You will become part of a collaborative and cross-functional environment, where we regularly share knowledge.

We are always growing and so are you. Our formalised bi-annual performance and development sessions allow us to support you in hitting your professional development goals.

Enjoy the perks of remote work but always feel free to join us in our office in the heart of Berlin.



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