Job Description

Location: Oslo, Hamburg or London



As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned cargo airline accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives.


The true value of the CSM comes from delivering unforgettable experiences with customers, creating partnerships ultimately, leading to customers for life, i.e., revenue growth.
What you will be doing


Lead the lifecycle management of assigned cargo airlines accounts and ensure timely renewals. Continuously work with data and other internal tools, define and implement metrics to monitor your territory performance and take action accordingly to manage at risk accounts and develop advocates. Review and report on usage, adoption and customer health metrics. Conduct continuous business/account reviews to share positive outcomes and identify growth opportunities. Drive retention and growth among our cargo airline customers by understanding their business needs and helping them succeed. Provide ongoing training and best practices to customers. Work cross-functionally with marketing, sales, product management to ensure the best Xeneta experience is delivered to the customer. Identify and implement customer success projects or programs that interest you. Your profile and experience


Understand the DNA of what makes a cargo airline customer tick, the entire lifecycle of the customer from 5+ years of working experience at an airline or freight forwarder focus on air. Experience working with B2B SaaS product. Excellent English skills, written and oral. Good negotiation skills and not afraid to take risks. Customer obsessed mind-set and strong appreciation for entire customer journey. Ability to connect with other functions in the business, specifically marketing and sales to create a seamless end to end customer experience. Creative and resourceful problem-solving skills. Ability to learn and quickly integrate new often technical information. Ability to work in a diverse and flexible culture with a global outlook. A strong ‘willing to go the extra mile’ and ‘get it done’ work ethic and attitude. Self-starter & adaptable: thrives in a dynamic, fast-paced environment. Able to overcome ambiguity. Superb interpersonal skills, including the ability to quickly build rapport with colleagues, both customers and strategic partners. Excellent communication skills, able to communicate confidently, pleasantly and concisely in verbal, written and presentation formats. Collaboration: the ability to work across a broad range of functions internally and externally to deliver value to our customers. Experience working with Salesforce. What we offer


You will be a part of a growing company that is currently redefining a multi-billion dollar industry through a period of unprecedented upheaval.

Your work will have significant impact

on this. You will work together with

highly motivated colleagues

who are curious to learn something new from you, and to teach you what they are good at. You can

educate yourself during work hours

: you can spend several hours each month attending courses, reading books, getting involved in communities. We value

work-life balance

, and we want to make sure you can spend quality time with your family or enjoy your hobbies when your workday is over. We will help you

grow your career

: our managers will help identify areas of improvement for you, either if you want to grow into a specialist in your field, or if you want to eventually go into leadership / management direction. We have

flexible working hours

(core time with meetings is 10:00 to 15:00, the rest is up to you) and you can work remotely for extended periods of time when needed. You will enjoy our

generous vacation plan

: 5-10 extra paid days off around public holidays throughout the year, in addition to 5 weeks of paid vacation.



Why you will love it hereOur Impact: We’re category leaders digitalizing the way ocean and air freight is bought and sold ringing on-demand actionable data to all industry stakeholders. We’re moving fast. Our Technology: Deep data analytics and integrations coupled with a scalable, sleek and beautiful user interface. Our Customers: Leading airlines, freight forwarders and shippers covering all corners of the world. Our Team: Shipping, airfreight, consulting and tech all-stars on our roster. Our Values: Xeneta is One. Ownership drives Impact. Transparency builds trust. Modernization through data. Diversity is our Superpower. We celebrate diversity and are committed to creating an inclusive environment for all employees.



Xeneta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Apply and we will be in touch!
About Xeneta


At Xeneta, we have been on a mission to transform the ocean and air freight markets since 2012. We are doing this by building a data platform that provides intelligence to the very opaque industry of buying and selling containerized freight. Now, Xeneta is the leading freight rate benchmarking and market analytics platform—creating transparency and empowering our customers to make data-driven decisions.

Our customers include big brands such as Kuehne+Nagel, Coca-Cola Company, Unilever, Pfizer, Flexport, L'Oreál, Nestlé, and Volvo.

Headquartered in Oslo, with offices in Hamburg, London and Jersey City and employees from over 60 different countries, we are a truly international company that celebrates diversity. We’re growing at a fast pace, helped in part by our latest investment round where APAX Digital invested $80M, and we are continuously searching for top talent and partners to join us on our mission.

Department

Air Freight

Employment Type

Permanent - Full Time

Location

Oslo (NO), Hamburg (DE), or London (UK).

Workplace type

Hybrid

Reporting To

Manuel Becerra