Job Description

Location: Aachen, Düsseldorf, Neu-Isenburg, Remote

Your tasks

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Your mission:

Ensure an excellent customer experience in close collaboration with our customers and partners Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction Continuous improvement of our support quality and infrastructure


Your responsibilities:


Act as a capable partner on eye level in appearing support cases; Handle support cases of 1st, 2nd and 3rd level; Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers Manage RCA for RMA cases Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal); Partner with our global support colleagues as well as other internal and external interfaces

Your profile

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Your profile:

University degree with technical focus or similar background with several years of professional experience, ideally gained in a support role within the IT industry; Basic programming skills using Java, C or C++ (that is the ideal case; not a hard requirement but would help tremendously) You know the basics of cryptography TCP/IP networking knowledge is a plus; Cooperative, communicative, service and solution-oriented way of working with very good analytical skills; Very good English communication skills; Expericences with ERP and CRM systems is a plus

We offer

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An open and friendly corporate culture characterized by constructive and collaborative interaction We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances) Early risers and night owls - thanks to a flexible working model you can organise your working day yourself We also support you privately àƒÂ¢ benefit from special payments or additional vacation days on anniversaries or other special occasions * Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken