Job Description

What you’ll do

Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams Help design and scale our CX process - from building out a help center to improving in-app onboarding Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community Act as the voice of the customer, providing actionable feedback to marketing, sales, and product

What we’re looking for

1-2 years of Customer Success or Support experience, ideally at a fast-growing startup A self-driven problem-solver who always goes the extra mile Clear and warm communication skills - whether over email, chat, or live calls Ambition to learn fast, grow with the team, and take on real responsibility

Bonus Points

Experience with SaaS, B2B software, or marketing/SEO tools Familiarity with help desk systems, onboarding flows, or community-building Exposure to AI / SEO / growth tooling or customer support automation Experience working in a high-growth, venture-backed startup environment

What we offer

Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups Regular team events and off-sites Aggressive equity compensation package Paid Uber Eats & Uber home when working late The most beautiful office space and work environment in Berlin

Compensation Range: €55K - €65K