Job Description

Especialista en atencion al cliente / Customer Service Specialist (m/w/d)

We are currently looking for a Spanish speaking Customer Service Specialist for our Cologne office. (Ideally with a background in customer support / atencion al cliente – for example as a Agente de servicio al cliente, Agente de atención al cliente or similar).



This is your opportunity to make an impact, bring in your expertise and grow with an ambitious team that is transforming the industry.

Why Join Cox Automotive Europe

€38,850 per year Hybrid working model with up to three days per week from home 40 hours per week. Monday–Friday. Hours between 08:00–17:00 (CET) schedule 28 days holiday + your birthday off Well-Being Day each year to relax and recharge Paid Charity Day to support a cause that matters to you Modern office in Cologne (Köln Mülheim – near Mühlheimer Brücke / 5 min to Von-Sparr-Straße Haltestelle) Full training & development opportunities in a start-up environment A diverse, supportive team and a dynamic, growing company culture

What We’re Looking For

C2 level fluency in Spanish & C1/C2 Level fluency in English (both written and spoken) is essential. Ideally at least 3 years’ experience working in a customer service / atencion al client (phone, chat or email) role with proven ability to handle enquiries and resolve issues with empathy and efficiency (for example as a Agente de servicio al cliente, Agente de atención al cliente or similar). Basic understanding of automotive operations (dealerships, wholesale, auctions, inventory flow) and familiarity with vehicle terminology, VINs, titles and inspection processes would be advantageous, but is not essential. Strong verbal and written skills with the ability to explain complex processes clearly and stay professional under pressure. Proactive in diagnosing issues, managing expectations and staying calm during escalations. Comfortable navigating multiple systems during customer interactions (i.e. Microsoft Office, CRM systems and ticketing tools e.g., Zendesk, Salesforce Service Cloud).

What You’ll Be Doing

First point of contact for buyers and sellers on our automotive marketplace handling everything from general enquiries and vehicle logistics to finance queries and claims. Build strong customer relationships by being their trusted go-to for day-to-day support and ensure every customer enjoys a seamless experience throughout the vehicle buying and selling process. Resolve customer issues quickly and effectively, from listings and sales queries to disputes and claims. You will manage escalations and work closely with our logistics, finance, sales, buyer and operations teams to ensure every case is handled smoothly.

Be a part of something big!

At Cox Automotive Europe, we are re-shaping the future of digital wholesale in Europe. Our platform connects vehicle manufacturers, fleets, dealers and mobility providers across markets – creating a smarter, faster and more transparent vehicle trading experience.



Based in Cologne, we are building a diverse international team with one shared goal: transforming the way the automotive industry does business.

We’re Committed to Inclusion

We welcome applications from all qualified individuals regardless of gender, age, disability, ethnic background, religion, or sexual orientation.

Ready To Join Our Team & Make A Difference?

Apply now and drive your career forward with one of the automotive industry’s most trusted names.



We are looking forward to receiving your CV in English for our Customer Service Specialist role working at our Cologne Office (ideally with a background in customer support / atencion al cliente – for example as a Agente de servicio al cliente, Agente de atención al cliente or similar).



Cox Automotive is the world’s largest automotive service organisation. We

provide dependable solutions that improve performance and profitability

throughout the vehicle lifecycle to manufacturers, fleets, and retailers.

Our businesses are organised around our customers’ core needs across vehicle

solutions, mobility, remarketing, funding, and retail.