Job Description

We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team. This is a permanent position, ideal for someone who thrives in a fast-paced, customer-centric environment. The successful candidate will play a crucial role in driving customer satisfaction and loyalty, by providing exceptional support and service to our customers.

Responsibilities:

1. Respond promptly to customer inquiries through various channels including phone, email, and social media.

2. Process orders, forms, applications, and requests from customers.

3. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

4. Follow up on customer interactions to ensure their satisfaction and identify potential opportunities for upselling or cross-selling.

5. Work closely with other departments to resolve customer issues and improve the customer experience.

6. Contribute to the development and implementation of new customer service protocols and processes.

Qualifications:

1. Exceptional interpersonal and communication skills, both written and verbal.

2. Strong problem-solving skills and the ability to think on your feet.

3. Proficiency in using computers and various software applications.

4. Demonstrated ability to handle multiple tasks and prioritize work effectively.

5. High level of professionalism and a customer-centric mindset.

6. Ability to work in a fast-paced, dynamic environment.

7. High school diploma or equivalent; Bachelor’s degree in Business Administration or relevant field would be a plus.

Join us in this exciting opportunity to contribute to our company's success while developing your career in customer service. If you are passionate about customers and have a knack for understanding their needs, we would love to hear from you!

Job Type: Full-time

Pay: 2.670,00€ - 3.250,00€ per month

Work Location: In person