Customer Service Representative
Berlin, BE, DE, Germany
Job Description
As a
Customer Service Advisor - Backoffice (all genders)
in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience.Job responsibilities
Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing Adhere to banking regulations and guidelines
Required qualifications, capabilities and skills
Experience in the back office of a financial institution in the German-speaking market. Completed banking apprenticeship or a comparable education with relevant professional experience Fluent written and spoken German Excellent written and spoken communication skills Team player with a strong customer focus and willingness to provide service Knowledge of the relevant regulatory requirements Strong problem-solving skills and ability to handle conflicts
Job Types: Full-time, Contract
Contract length: 6 months
Pay: 80,00€ - 100,00€ per day
Ability to commute/relocate:
Berlin: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer Services Advisor: 2 years (Preferred) Banking: 1 year (Preferred)
Language:
German (Preferred)
Location:
Berlin (Preferred)
Willingness to travel:
50% (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3560448
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IndustryNot mentioned
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Total Positions1
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Job Type:Vollzeit
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBerlin, BE, DE, Germany
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EducationNot mentioned