Job Description

Be Part of Something Impactful

At Life Scientific, we’re driven by a simple purpose: to make high-quality, off-patent crop protection products more accessible to farmers around the world. We’re growing quickly and building a team of people who thrive on collaboration, precision, and making a real difference.


This role is at the very heart of how we deliver for our customers. As a Customer Service Assistant, you’ll be the vital link between our business teams, supply chain, and customers. If you enjoy problem-solving, keeping things running smoothly, and making sure customers are truly looked after, this is your chance to play a pivotal role in our success story.

What You’ll Do

You’ll take ownership of order management and related processes, ensuring accuracy, compliance, and great communication every step of the way. In practice, that means:

Order Management

Entering and processing customer orders in our ERP system. Managing order acknowledgements and following up on open orders. Resolving discrepancies in quantity, pricing, or timing. Raising sales orders, generating debit/credit notes, and following up on payments. Handling complaints, transport claims, and returns according to procedures. Monitoring inventory levels to prevent stock outs.

Demand Management

Managing demand in line with Country Manager forecasts. Entering purchase orders into the ERP system and ensuring product availability. General Responsibilities Using ERP reports to monitor and ensure data integrity. Performing all system transactions on time and in compliance with regulations. Working closely with cross-functional colleagues to communicate and escalate issues effectively.

What You’ll Bring

We’re looking for someone who combines precision with strong relationship skills: Degree in Economics, Logistics, Supply Chain Management, or equivalent experience. 2–3 years’ experience in Customer Service or Demand Planning. Strong English skills (written and spoken) — German is your mother tongue. Knowledge of SAP and comfort working in ERP systems. A proactive, solution-oriented mindset and the ability to juggle multiple relationships. Excellent communicator and true team player with a strong customer focus.

Why Join Us

At Life Scientific, you’ll be part of a growing, entrepreneurial team where your work has real impact. We operate with pace and precision, but always with collaboration and support at the core. If you want to develop your career in customer service and supply chain while contributing to a mission that matters — we’d love to hear from you.