Job Description

Customer Service Advisor (d/f/m) – Backoffice limited to 1 year

About the Role: As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience. You will be a valued member of the Banking Operations team and work collaboratively with managers, stakeholders, and cross-functional teams to drive operational excellence and compliance.



Key Contributions:

Manage customer data and accounts, carrying out payment transactions, bookings, and other complex back-office tasks. Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments. Create a unique customer experience that is fair, consistent, and transparent, ensuring exceptional customer service at all times, both by phone and in writing. Adhere to banking regulations and guidelines.


Work Model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Berlin.



Qualifications:
Experience in the back office of a financial institution in the German-speaking market. Completed banking apprenticeship or a comparable education with relevant professional experience. Fluent written and spoken German. Excellent written and spoken communication skills. Team player with a strong customer focus and willingness to provide service. Knowledge of the relevant regulatory requirements. Strong problem-solving skills and ability to handle conflicts.


Nice-to-Haves:
Bachelor’s degree or equivalent experience in banking, finance, or a related field. Proficiency with banking software and MS Office applications. Ability to work independently and as part of a team.


Encouragement to Apply: We encourage candidates to apply even if they only meet the minimum requirements, emphasizing transferable experiences and unique skills.



What you can expect


An organization driven by technology – We have a tremendous technology backbone Open, ‘can do’ team spirit An environment where you can make your own ideas reality You will be able to work with a team provide best-in-class cloud solutions for the intelligent workplace, applied innovation, and managed services Drive your own career Market conform benefits

Our strength is built on our ability to work together. Our many backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We looking for someone who drives in this setting and is inspired to craft significant solutions through true collaboration.


About Cognizant


Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. We are an equal opportunity employer and value diversity at our company.