Job Description

Munich
Clienteling & Customer Care
MID

Customer Care Specialist – Chinese (f/m/d) (Aschheim)

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To support our Customer Care team we are searching for a Customer Care Specialist Chinese (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails) Consistently meet the highest service and KPI standards of the department Establish and maintain relationships to build a portfolio of relevant customers Collaborate closely with Payments, Customs, Warehouse and Shipping

WHO YOU ARE

Previous experience in customer service within (luxury) retail or relevant customer-facing roles Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills Familiarity with customer communication and e-commerce-related technology Good computer skills, especially MS Office Conscientiousness when handling customer data Flexibility, resilience, and the ability to work as part of a team Native-level proficiency in Chinese (written and spoken) and excellent English skills or alternatively excellent German skills + good English skills; additional languages are a plus

WHAT WE OFFER

Up to 32 days of holiday, depending on the length of service, starting with 28 days Mobile office with up to 20% of your total contracted hours (job and position permitting) 10 days/year of mobile office abroad in EU-countries (job and position permitting) Language & e-learning courses Staff discount of up to 30% Company pension scheme Discounted membership for selected sports platforms & gyms Discounted travel card Access to LinkedIn Learning Individual support on mental health & well-being (e.g. compatibility work and family life) Social Day Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.



Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.



Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.