Job Description

As a

Crew Member

( Front of House Agent) at Moxy, you are responsible for helping guests and creating positive experiences for them during their stay. During a shift, you have multiple roles - from Front Desk Attendant to Bartender and Chef - and you perform a number of different tasks.





If you work at the front desk, you help guests check in and out at the reception. You also promote and support the Moxy brand and the Marriott Bonvoy loyalty program to guests, and manage the hotel room inventories, bills and payments according to the regulations. Furthermore, you perform tasks at the bar or the Back of House. For example, you prepare various meals and beverages for the guests and serve them in a hospitable way. In addition, you clean, tidy, restock, take deliveries and organize Back Of House areas: parts of, for example, the restaurant that guests will not interact with or see during their dining experience.





To work safely, you always follow all food safety, licensing and health and safety policies, as well as the instructions and checks that you must follow and perform for certain activities. Likewise, you always provide customer service and hospitality. By doing this, you ensure that the hotel is well maintained and a welcoming place for guests.





During the shift, you usually work with one to two other Front of House Agents and your supervisor, the Front Office Supervisor/ Shiftleader .

Required

Experience in hospitality is a plus Good knowledge of customer relations Willing to perform various hospitality related tasks Good command of the German and English language Venturous, humble, helpful and approachable

Benefits

Attractive salary Christmas allowance, holiday allowance 40-hour working week 25 to 30 vacation days, increasing with seniority Access to Marriott's Digital Learning Zone and in-house training opportunities Pension Plan (Betriebliche Altersvorsorge) Access to our Moxy Gyms Access to different Rewards Programs by HotelCo51 & Marriott Individual development plan with promotion and career path growth opportunities in the hotel and within the hotel group and cross-national experience opportunities through transfers Star of the quarter – Hotel Co 51 Rewards Program Discovery night prior to your start in one of the properties Access to Marriott training platforms Access to Marriott Employee Rates and Marriott Friends & Family rates in Marriott hotels across the world Access to Corporate Benefits discounts
F&B discounts in the hotels

Tasks

20%

Helping guests and creating positive experiences

20%

Managing hotel room inventory and checking guests in/out

20%

Operating food and beverage outlets

20%

Cleaning, restocking, taking deliveries and organizing BOH areas

20%

Promoting and supporting the Moxy brand and the Marrio t

Growth

At Hotel Co 51, you get the opportunity to follow in-house training programs. There are also promotion and career opportunities in the hotel and within the hotel group, as well as cross-national experience opportunities through transfers.

Careerpath

Front of House Agent Front Office Supervisor/Shift Leader Assistant Hotel Manager (Assistant Captain) Hotel Manager (Captain)

For this position it is mandatory to have an eligible visa to work full-time in Germany: we do not sponsor visas for this role.