Job Description

Job Introduction

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse array of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operations and maintenance of satellite ground segments. Their expertise in satellite control, data processing, and system integration has earned them accolades, including 'Excellence in Service' awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring their commitment to innovation and excellence in the field of meteorological satellite operations.



We are seeking a

Copernicus Data Processing Operations Engineer

to work on our Customers Site (EUMETSAT) in Germany. This is a fantastic opportunity to get into one of the most sought-after space agencies in the world.


Main Responsibilities

As

Copernicus Data Processing Operations Engineer

you will concentrate your activities on the following:

Routine Operations

Conduct and coordinate routine, non-routine, and contingency operations of data processing and product extraction systems. Monitor system performance and quality, identify anomalies, investigate and resolve issues, and propose system improvements. Maintain operational schedules and support medium- and long-term planning activities. Prepare, maintain, and update operational documentation, procedures, and user guides. Provide on-call support as part of a rotation, responding promptly to critical operational issues. Generate periodic inputs for mission Key Performance Indicators (KPIs) and other operational reports. Deliver training to operational personnel as required.

Operations Evolution

Contribute to defining and implementing system and product evolution, including operational validation and compliance assessments. Support the evaluation and validation of new or upgraded systems, preparing reports and identifying improvement opportunities. Collaborate with scientific and technical teams to define quality monitoring tools for satellite data products and radiometric calibration.

Operations Preparation

Participate in reviews, identifying system deficiencies, risks, and resolutions. Support the preparation and validation of configuration items and operational scenarios. Develop and refine operational concepts, commissioning plans, and transition strategies. Engage in integration, verification, and validation testing for new systems and ground segments. Liaise with internal scientists to improve algorithms and other data processing methodologies.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

Required Skills and Experience

Educational Background

: University degree (or equivalent) in engineering, atmospheric physics, remote sensing, meteorology, or a related scientific discipline.

Operational Experience

: At least two years of hands-on experience in real-time or near-real-time satellite data processing and calibration in an operational environment.

System Operations

: Expertise in managing and validating image processing systems for an Earth Observation (EO) satellite mission.

Technical Proficiency

: Strong background in UNIX/Linux environments, with a systematic approach to troubleshooting and operations.

Interpersonal Skills

: Excellent communication, team collaboration, and reporting capabilities within multi-disciplinary environments.

Adaptability

: Ability to learn and develop expertise in dynamic, fast-paced contexts while managing tight deadlines.

Documentation

: Proficiency in creating clear, accurate, and detailed technical documentation and operational reports.

Flexibility

: Willingness to provide 24/7 on-call support, including weekends and public holidays, as needed.

Language

: Proficiency in English (working language).

Desirable Skills and Experience

Experience in algorithm specification, development, or validation for remote sensing missions. Familiarity with mass processing systems and "Big Data" paradigms. Knowledge of EUMETSAT satellite data products, quality control, and calibration. Proficiency in scripting/programming languages such as Python, C++, or Bash. Understanding of relevant data formats (e.g., NetCDF, HDF, GRIB) and communication protocols (TCP/IP).

Candidates should demonstrate a combination of technical proficiency, operational experience, and the ability to adapt in a collaborative, mission-critical environment. We look forward to welcoming you to the team!

On Offer:

Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing. Hybrid working model. 30% subvention on Deutschland ticket. Gym membership discount. Private pension scheme. Corporate Benefits discounts. 30 days of holiday.

Relocation:

Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel. Serco Services GMBH offers relocation support for all candidates eligible to work in EU that are planning to relocate to Germany and work for EUMETSAT.



About The Company

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.


Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.


A world of opportunity - You’ll be wholeheartedly supported with development and career progression


Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.

About Serco

Serco provides the User Helpdesk and Data Centre Operations Service of the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT), which plays a key role in enhancing the use of EUMETSAT data, products and data services.


The main objective of the service is to ensure effective and user-driven service to support the provision of data, both real-time and offline, as well as to provide comprehensive technical information to support all forms of user enquiries relating both to current operational services and to future satellite programmes of EUMETSAT.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.


We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.


In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here.




Package Description