Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Cloud Solution Architects provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.

Cloud Solution Architects deliver onsite and dedicated services for Microsoft’s Unified customers.



In line with our Flexible Work approach, for roles at Microsoft Germany and Austria, we recommend spending at least two days per week in the office or at the customer site. The actual number of days to work from the office or at the customer will be defined in agreement between the employee and their manager.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The successful candidate must have or be able to obtain an Extend Security Check

as issued under by the Act on the Requirements and Procedure for Federal Security Clearances and the Protection of Classified Information (

Security Clearance Act – SÜG

). Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Responsibilities
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Possess deep technical expertise in at least 80% of the mentioned technical specialties and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required. Set an example of excellence as a Microsoft representative, enhancing the company''s image and reputation through your credibility, preparation, commitment, and first-class delivery. Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills. Enjoy team work, and actively contribute to their peer group as well as our customer account teams. Communicate at all levels from CIO to the technical staff on the ground.

Qualifications

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Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Professional Experience and SkillsExtensive experience in managing end-user devices with Microsoft Configuration Manager and Microsoft Intune. + Proficient in Co-Management and Cloud Management Gateway implementation and administration
+ Strong expertise in the design, deployment, maintenance, and operation of modern device management solutions
+ Hands-on experience with Windows Autopilot
Solid background in managing and maintaining Microsoft SQL Server Confident and efficient in PowerShell scripting for automation and system management In-depth understanding of enterprise IT infrastructures, particularly in large-scale environments Excellent troubleshooting skills, with a methodical and analytical approach to problem-solving Comfortable and experienced in engaging directly with customers Recognized for strong problem-solving abilities and a proactive mindset


What We ExpectA degree in a relevant field, Microsoft certifications, or equivalent practical experience Excellent command of both German and English, spoken and written. Strong presentation and communication skills. A collaborative mindset, enthusiasm, and a passion for tackling complex challenges A positive, constructive attitude, with a strong focus on results and a keen sense of quality Effective time management, a valid driver’s license, and willingness to travel frequently Willingness and passion for working with public sector customers



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.