Job Description

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.


Serco has made significant contributions at their own COP2 Service Facility located next to EUMETSAT in Darmstadt, supporting a wide range of satellite operations and projects. As the owner and operator, Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for satellite missions. Their expertise in ground systems, data processing, and facility management has earned them recognition, including 'Best in Service' awards from partners. The COP2 facility underscores Serco's commitment to excellence and innovation in satellite operations, ensuring reliable data services and mission success.


On behalf of our client, ESOC, we are looking for a skilled

Cloud Operations Engineer

join our team at our Serco Spacecraft Operations Centresite in Darmstadt, Germany.

Responsibilities:

Deploy, and maintain cloud-based infrastructure (Telekom, OVH, AWS, Azure, Google Cloud, etc.) to meet the needs of the organization. Monitor cloud infrastructure to ensure optimal performance, availability, and cost-efficiency. Identify and resolve bottlenecks, performance issues, and cloud resource limitations. Develop and maintain automation scripts (using tools like Terraform, Ansible, or CloudFormation) to streamline cloud deployment processes and enhance operational efficiency. Implement and enforce best practices for cloud security, including access control, identity management, data encryption, and compliance with relevant regulations (e.g., GDPR, HIPAA). Respond to requests in timely manner, update the request tickets and provide feedback. Respond to and resolve cloud infrastructure incidents, ensuring minimal downtime and effective root cause analysis. Participate in post-incident reviews and implement corrective actions. Work closely with internal and external teams, to integrate and optimize cloud solutions within the broader organizational infrastructure. Maintain comprehensive documentation for cloud infrastructure, configurations, and troubleshooting procedures. Provide continuous improvement ideas, suggestion and support the team in implementation. Provide regular updates to the team leader/Service Manager.

Profile:

Basic understanding of cloud infrastructure, security, and networking. Strong problem-solving skills and a willingness to dive into troubleshooting. Certification in AWS (Certified Cloud Practitioner) or Microsoft (Azure Fundamentals), or similar, is an advantage. Experience with T-System Open Telecom Cloud (OTC). Experience with other Cloud providers (AWS, Google, Azure, OVH). Knowledge of Openstack, Kubernetes (K8s) and VMware. Knowledge of Network elements like VPN, Firewalling, Routing, NAT. Knowledge of following products: OPNsense, Centreon, Graylog, Grafana, Ansible, Terraform. Knowledge of DBs management (example MariaDB). Knowledge of storage in Cloud (vblock, S3, Object Storage). Team player mindset, with an efficient thinking focus in a procedure-driven working environment. Ability to handle stressful situations and work autonomously. Fluency in English (Written and spoken).


All candidates must be eligible to work in the EU.

On Offer:

Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing. Hybrid working model. 30% subvention on Deutschland ticket. Gym membership discount. Private pension scheme available. 30 days of holiday.

Relocation:

Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.


Serco Services GmbH offers relocation support for all EU passport holders that are planning to relocate to Germany and work in our COP2 Service Facility.

DE&I:

Diversity, Equity & Inclusion at Serco GMBH is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.

About Serco:

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA. We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.