Job Description

Job Requirements

Company Overview

ConcertAI is at the forefront of revolutionizing healthcare with our cutting-edge AI and data solutions. Our mission is to accelerate insights, advance research, and improve patient outcomes in oncology and across life sciences. As a leader in real-world evidence (RWE) and data-driven technology, ConcertAI partners with top pharmaceutical companies, healthcare providers, and research institutions to enhance patient outcomes and streamline clinical research. By leveraging evidence-generation and artificial intelligence, we deliver unparalleled insights into treatment effectiveness, patient care, and disease progression to advance precision medicine and medical innovation.



Within the ConcertAI ecosystem, TeraRecon is a leading innovator in advanced visualization, artificial intelligence (AI), and image analysis solutions for healthcare. With a focus on improving clinical workflows and enhancing diagnostic precision, TeraRecon offers scalable platforms like Intuition and Eureka AI to integrate imaging, data, and AI-driven insights seamlessly. Additionally, CancerLinQ, an oncology-focused platform developed by ASCO and now part of ConcertAI, supports cancer centers and practices in improving care quality and discovery.



Joining ConcertAI means becoming part of a visionary team dedicated to transforming the healthcare landscape. You'll have the opportunity to work on innovative projects that directly impact patient lives, collaborate with some of the brightest minds in the industry, and be at the cutting edge of technological advancements in healthcare. ConcertAI offers a dynamic and inclusive work environment, competitive benefits, and ample opportunities for personal and professional growth. If you're passionate about making a difference in healthcare and excited by the prospect of working with advanced AI and data solutions, ConcertAI is the perfect place for you to thrive and make a lasting impact.

Role Summary

We are looking for a

Clinical Application Specialist

to join our Customer Success Team. Our Imaging Solutions Customer Success team engages our corporate customers to drive adoption and demonstrate ongoing value of our entire suite of software and tools. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals. It works with the rest of the Imaging Solutions organization to uncover new ways to make our TeraRecon products a part of everyday life for our customers and to help grow and improve our product. If you are dedicated and ambitious, ConcertAI is an excellent place to grow your career.



The candidate must be proficient writing and speaking in German and English.

Responsibilities:

Perform pre-sales demonstrations and post-sales customer training for TeraRecon’s full application suite. Travel to current or prospective customer sites, luminary sites, trade shows and symposia as needed to perform presentations or training, participate in clinical research projects and/or capture customer product feedback. Provide ongoing application assistance and support to end users as needed. Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Enable successful roll-out of TeraRecon to customer end users, performing quarterly business reviews, training, and health checks virtually at least 3x/year and onsite at least 1x/year. Review customer complaints and concerns and engage the appropriate TeraRecon staff to help resolve any issues. Maintain a cadence of communication with customers about their adoption trends, sentiment, while mining for deeper engagement and sales opportunities. Promote and drive TeraRecon product adoption and locate TeraRecon ambassadors to the products’ benefits and values. Identify opportunities for customers to act as TeraRecon advocates (e.g., testimonials, case studies). Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities. Work closely with product management team on localization of clinical assessment and needs as required. Ensure Medizinproduktberator (German Ordinance on Medical Devices (MPG)).

Qualifications:

Certified with 5+ years of practical hands as radiographer with CT or MR experience, working in a clinical environment (hospital, imaging center, etc.) 3D post processing experience preferred. Requirement to be fluent in German and English, with additional language fluency preferred. Minimum of two or more years leading and facilitating training or as an application specialist. Experience on TeraRecon software, preferred. Experience with Customer Success, Account Management, or similar role is preferred. Experience working with large complex and multi-geographical customers and enterprises preferred. Exceptional communication skills, highly organized, collaborative and detail oriented. Proficient in medical terminology and concepts. Working knowledge of electronic health records and systems, PACS systems, and the ability to work with a variety of systems, programs, and software applications. Empathetic, positive attitude with a desire to help our customers reach their goals. Results-driven mentality, with a bias for speed and action. Strong analytical skills, with the ability to translate data into insights. Strong work ethic with comfort in a dynamic environment where you are expected to move quickly and wear many hats.

Learn More About ConcertAI

Our team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI at www.concertai.com , or follow us on LinkedIn. Serving 1,300 clinical sites globally, TeraRecon - a ConcertAI company - is a Best in KLAS solution provider for AI-empowered radiology, oncology, cardiology, neurology, and vascular surgery. In the future, the combination with ConcertAI could bring a single, advanced AI-augmented diagnosis and interpretation capability from clinical trials to patient care. Learn more about TeraRecon at www.terarecon.com , or follow us on LinkedIn.

EEO

ConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.