Job Description

We are looking for a

Client Success Manager

to support our outstaff and delivery operations. This role involves communication with international clients, coordinating developers’ workloads, and helping with contract and invoicing processes.

Responsibilities:

— Be the main point of contact for assigned clients;

— Run regular client calls and status updates;

— Work with contracts and service agreements (renewals, changes, extensions);

— Identify opportunities for account growth and service expansion (upselling) within existing projects;

— Prepare invoices and monitor payments;

— Maintain reports on developers’ working hours;

— Work with outstaff and support-based projects;

— Coordinate with PM, finance, and technical teams;

— Maintain positive, long-term client relationships built on trust and professional excellence.

Requirements:

— 6 months — 1 year of experience in IT outsourcing or outstaffing;

— Experience communicating directly with international clients (EU/US);

— English level B2 or higher;

— Strong communication and client-facing skills with a focus on relationship building;

— Confidence working with numbers, financial data, and reports;

— Good knowledge of Excel / Google Sheets;

— Understanding of T&M and Fixed Price business models;

— High level of responsibility and extreme attention to detail;

— Ability to prioritize and manage several processes in parallel.

And we can offer you:

— Opportunity for professional growth to a Project Manager role;

— Supportive and comfortable working environment;

— Free online speaking club to practice your English;

— Variety of training and self-development opportunities;

— Fancy team-building events and corporate parties;

— Social security package and other perks.

The stages of the hiring process:

Pre-screen interview with Recruiter Interview with the Account Manager Final interview with the company’s CFO References Job Offer.