Job Description

#

Your mission

As our Client Success & Account Manager, you’ll be the

primary point of contact

for our SME clients in the DACH region - ensuring projects run smoothly, clients feel supported, and their digital initiatives continue to grow.



You’ll balance

client relationship management

with

business development

, helping to shape 8N’s next growth phase.



This role suits someone who is confident discussing

websites, SEO, email marketing, and e-commerce

, and who enjoys turning client conversations into actionable opportunities.

About 8Ninjas

8Ninjas (8N) is a growing daughter company of

Acrontum GmbH

, a Munich-based digital engineering firm known for delivering innovative software solutions to leading brands.

8N was founded to serve

small and medium-sized businesses (SMEs)

with a dedicated focus on

web development, digital marketing, and e-commerce.

Our mission is to help growing companies build and expand their digital presence - through modern

WordPress and Shopware websites

, effective

online marketing campaigns

, and practical

e-commerce strategies

that drive measurable results.



We’re a small, agile team combining

German client service

with

technical delivery excellence from our South African hub

, and we’re now looking for a motivated colleague to help us

grow our client base and strengthen existing relationships

.


Learn more about the history of 8Ninjas and Acrontum: https://www.acrontum.com/de/8n-landing-page/

Your Responsibilities

Build and maintain strong relationships with existing SME clients in the DACH region.


Act as the

first point of contact (in German)

for client support and queries, coordinating with our mostly English-speaking technical team.


Coordinate with our

technical delivery team (based in South Africa)

to ensure smooth handover and delivery.


Handle

light administrative tasks

such as quotes, invoicing, project updates, and timelines.


Identify opportunities to

upsell or cross-sell

services (e.g., SEO, newsletters, e-commerce enhancements).


Offer

insightful, business-oriented advice

on how clients can improve their online presence and performance.


Support

light-touch business development

including inbound lead handling and local networking.



Stay informed about

trends in digital marketing, websites, e-commerce, and AI tools

to provide clients with relevant, forward-looking guidance.#

Your profile

2–5 years of experience in a

digital or web agency

, in

customer success

,

account management

,

sales

, or a similar client-facing role. Candidates with a

technical background

(e.g., in web development or e-commerce implementation) who want to

move into account or business development

are also welcome!



Strong interpersonal skills and the ability to build trust with SME clients.



Excellent organizational and communication skills; comfortable working

independently and remotely

.



Solid understanding of

digital marketing, web design, and e-commerce

, and how these drive business outcomes.



Curiosity and initiative to stay current on

digital tools, marketing technologies, and AI trends

.



Basic familiarity with

WordPress, WooCommerce, or Shopware

(hands-on development not required).



Fluent in

German

(spoken and written) and comfortable communicating in

English

.

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Why us?

Exciting projects in

web, e-commerce, and CMS development

for growing SMEs. A

professional onboarding

process and supportive international team. An

open, creative environment

using the latest digital technologies Strong

career development and training opportunities

. Flat hierarchies, collaborative culture, and inspiring workspaces 30 days of paid vacation and flexible working hours for a healthy work-life balance The option to

work remotely within Germany

(with some travel required for client visits) Regular team events (summer party, Christmas celebration, etc.,) and company pension scheme
#

About us

At Acrontum GmbH, in the heart of Munich, Germany, we're a hub of innovation and creativity, offering top-tier web development and IT consulting. Our journey of growth has taken us from local to global, with teams in Portugal, South Africa, and the United States, all united by a passion for technology and a culture that celebrates every team member.



As a dedicated equal opportunity employer, we embrace diversity, equality, and inclusion wholeheartedly. Our hiring practices are designed with fairness at their core, aiming to attract and nurture exceptional talent from all walks of life. We're proud to offer a welcoming, respectful recruitment process, where diversity is our strength and innovation is fueled by the unique perspectives of our people. Together, we're not just working—we're building a warm, inclusive team where everyone is valued.