Job Description

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.



For further information please visit the DOUGLAS Group Website.

TASKS WITH IMPACT

Client Relationship Management

You are the main point of contact for assigned clients and countries, building strong, long-term relationships by handling client requests, solving retail media-specific issues, and ensuring customer satisfaction. You conduct regular client meetings to understand their business needs, challenges, and goals.

Consulting and Strategy

You advise your assigned clients on best practices in retail media, take over strategic media planning, and develop customized, data-driven paid media campaigns across our on- and offsite product portfolio. You translate client briefs into actionable media strategies by analyzing brand retail performance and target audiences, deriving campaign objectives and relevant touchpoints. You collaborate closely with internal teams such as Sales and Campaign Management to align on individual retail media strategies.

Performance Analysis and Reporting

Using multiple data sources (CRM, e-commerce/web analytics, category management, etc.), you conduct comprehensive analyses and derive general insights into target audiences, e-commerce developments, as well as market and industry trends. You evaluate campaign performance holistically and, together with Campaign Management, provide clients with insights and recommendations for achieving overarching retail media strategies and goals. You create presentations with relevant KPIs, “out-of-the-box” analyses, and learnings, which you discuss both internally and externally in client meetings.

Thought Leadership

+ You stay up to date on retail media and e-commerce trends and actively share industry insights, market developments, and opportunities with our clients. + You contribute to the development of case studies, benchmarks, and training materials for both clients and the internal upskilling of the retail media team.

YOUR SKILLS

Successfully completed studies in Marketing, Business Administration, or a comparable field. 3–4 years of practical experience in client services, consulting or account management, ideally in strategic media planning/consulting at a media agency. Solid knowledge of the (digital) media landscape and strong target group understanding. Excellent communication and presentation skills, with the ability to convey complex ideas clearly to clients. Strong analytical and strategic thinking with the ability to quickly grasp complex contexts and provide data-driven recommendations. Exceptional client relationship management skills with a strong focus on customer satisfaction. Fluent in German and English, French is a plus. Your working style: precise, accurate, and thorough, with a strong focus on quality and attention to detail. Hands-on mentality: with a proactive and practical mindset, you prefer to actively engage in projects.

YOUR BENEFITS

Your personal development:

we want you to grow with us. Become part of our mentoring program, use our e-learning platforms and benefit from many other individual development opportunities.



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Open feedback culture:

half-yearly meetings & performance reviews (#DOUGLASDialogue)

30 days of vacation

per year



Would you like a hybrid working model? We offer a balance between

mobile working

and office days in a collaborative environment. (approx. 8 days/month)



Cherry on top: You get our

employee discount

both online and in-store. On top of that, you get further discount opportunities thanks to our corporate benefits.

In-house canteen & bistro

, as well as free drinks



A positive and motivating environment & celebrating successes at regular

company events

such as DOClub, summer party, Women's Day, etc

DO YOU RECOGNIZE YOURSELF?

Then become part of our international company and apply, stating your salary expectations and possible starting date.



As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.



We look forward to hearing from you!



Job Reference: HQ01854