Job Description

About Our Brand

The Neve Jewels Group is a UK-based, digitally focused jewelry company redefining modern luxury-through bespoke designs, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

Welcome to Diamonds Factory!

Since our founding in 2008, we have aimed to transform the jewelry market by offering exceptionally high-quality yet affordable diamond jewelry. With years of experience, we are now one of the most trusted jewelry brands worldwide - and we love nothing more than making our customers’ special life moments truly unforgettable.

Our Values

Celebrate the Moment

– We celebrate life’s special moments by creating meaningful, joyful jewelry experiences.

Customer-Centric Approach

– Every decision starts with our customers: we provide personalized service at every step.

Earn Trust and Respect

– We earn trust through honesty, respect, and genuine appreciation in all relationships.

Experience-Led Innovation

– We combine tradition with innovation to enhance every jewelry experience.

Empathy for People and Planet

– We act responsibly—through ethical sourcing and sustainable practices.

The Role

We are looking for a motivated

Client Advisor

for our

new upcoming store in Stuttgart.

In this role, you will be the first point of contact for our customers, provide personalized consultations, and ensure an exclusive shopping experience. Together with the store team, you will help establish our brand in the Netherlands and create unforgettable moments for our customers.

Your Responsibilities

Customer Consultation:

Conduct one-hour consultation appointments in a lounge setting—listen actively, understand customer wishes, and guide them through the bespoke design process.

Customer Experience:

Deliver a seamless, luxurious experience from greeting to after-sales service - including regular updates and personal attention.

Sales Targets:

Achieve monthly sales goals through consultative, personalized selling and confident, empathetic closing.

Product Knowledge:

Deepen your knowledge of our collections, materials, and craftsmanship to advise customers expertly.

CRM & Processes:

Use internal systems to manage orders, track inquiries, and maintain customer information accurately.

Brand Ambassador:

Represent Diamonds Factory professionally and stylishly, maintain showroom presentation, and ensure excellent customer service.

Teamwork:

Collaborate closely with colleagues and internal departments, support visual merchandising, and keep the showroom welcoming and organized.

Your Profile

1–2 years of experience in premium or luxury retail with proven sales success Education or knowledge in jewelry, gemology, or luxury products (e.g., GIA, JAA) is an advantage Excellent communication skills, both verbal and written Experience with phone, video, and in-person consultations Quick learner with the ability to master new systems and solve problems independently Proactive, engaged approach—you enjoy going beyond core responsibilities Team player with a positive, solution-oriented attitude Creative eye for style and passion for bespoke jewelry pieces High attention to detail—from product presentation to customer communication Customer-focused mindset and professional demeanor as a brand ambassador Well-groomed, stylish appearance in line with our brand aesthetic Willingness to occasionally support other stores in the region Availability during weekends and peak sales periods is required Fluency in

German and English

is required for this role

Your Benefits

Vacation:

28 days of annual leave (pro rata) plus public holidays

Birthday Off:

One additional paid day off on your birthday

Perkbox:

Shopping discounts, wellness benefits, and employee recognition

Extended Leave Policies:

Clear processes and additional support

Career Opportunities:

Work with a global luxury brand expanding in Europe

Learning & Development:

Ongoing training and development opportunities More exciting benefits to come!

Our Commitment to Diversity & Inclusion

The Neve Jewels Group is an equal opportunity employer. We are committed to creating a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, origin, skin color, religion, age, disability, sexual orientation, marital status, or other characteristics.

Job Type: Full-time

Pay: 35.000,00€ - 43.000,00€ per month

Work Location: In person