Job Description

#

Your mission

As a Client Account Manager, your main focus is

relationship management, coordination, and growth of existing accounts

. You will ensure clients feel supported, informed, and confident — while the technical team focuses on delivery.


This role suits someone who enjoys

structured communication, coordination, and long-term client partnerships

more than hands-on technical work.

Your Responsibilities

Own and manage relationships with SME clients in the DACH region Act as the main point of contact for all client communication Coordinate internally with delivery teams and external partners Manage quotes, invoices, renewals, and project updates Identify upselling or cross-selling opportunities in collaboration with the team Support inbound leads and follow-up conversations Ensure high client satisfaction and retention #

Your profile

2–5 years of experience in

Digital Services account management

, customer success, or client services Strong communication and

relationship-building

skills Highly

organized

and comfortable managing multiple clients Basic understanding of websites, e-commerce, and digital services (no technical depth required)

Business-oriented

mindset and confidence in client conversations

Fluent German

and good English skills
#

Why us?

8Ninjas (8N) https://8ninjas.io/ is a growing daughter company of

Acrontum GmbH

, a Munich-based digital engineering firm known for delivering innovative software solutions to leading brands.

8N was founded to serve

small and medium-sized businesses (SMEs)

with a dedicated focus on

web development, digital marketing, and e-commerce.

Our mission is to help growing companies build and expand their digital presence - through modern

WordPress and Shopware websites

, effective

online marketing campaigns

, and practical

e-commerce strategies

that drive measurable results.


We’re a small, agile team combining

German client service

with

technical delivery excellence from our South African hub

, and we’re now looking for a motivated colleague to help us

grow our client base and strengthen existing relationships

.


Learn more about the history of 8Ninjas and Acrontum: https://www.acrontum.com/de/8n-landing-page/

What We Offer

Clear account ownership and long-term client relationships Limited technical complexity and no heavy development responsibility Supportive team and structured onboarding Flexible working model and strong work–life balance Growth path toward senior account or client lead roles #

About us

At Acrontum GmbH, in the heart of Munich, Germany, we're a hub of innovation and creativity, offering top-tier web development and IT consulting. Our journey of growth has taken us from local to global, with teams in Portugal, South Africa, and the United States, all united by a passion for technology and a culture that celebrates every team member.



As a dedicated equal opportunity employer, we embrace diversity, equality, and inclusion wholeheartedly. Our hiring practices are designed with fairness at their core, aiming to attract and nurture exceptional talent from all walks of life. We're proud to offer a welcoming, respectful recruitment process, where diversity is our strength and innovation is fueled by the unique perspectives of our people. Together, we're not just working—we're building a warm, inclusive team where everyone is valued.