Job Description

We are looking for call center agents in the area to join our rapidly growing team. You will be responsible for handling inbound phone interactions with residential and business customers, managing the customer experience, and educating and up-selling customers on products and services.

Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options are available, with multiple shifts and scheduling options.

Responsibilities:

Handle inbound and outbound contacts in a courteous, timely, and professional manner.

Ensure first-call resolution through problem-solving and effective call handling.

Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed

Accurately document and process customer claims in appropriate systems.

Lead fact-finding discussions to determine the best options for the customer.

Comply with requirements surrounding confidential information and personal information.

Escalate customer issues to the appropriate staff and managers for resolution as needed.

Attend meetings and training and stay up-to-date on changes to the program, systems, and processes.

Adhere to all attendance and work schedule requirements.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Must be 18 years of age or older

High school diploma or equivalent

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Basic understanding of the Windows operating system

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow up on customer issues

An aptitude for conflict resolution, problem-solving, and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused, and self-manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Types: Full-time, Part-time

Pay: 21,49€ - 28,17€ per hour

Work Location: In person