Job Description

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Your Role

This role combines a builder’s mindset with operational ownership and hands-on execution to drive growth and operational excellence. You own core operations, lead or contribute to cross-functional initiatives, design new processes and automate them – leveraging data, AI, and modern tooling where it creates real impact. We need someone who can turn complexity into clarity and manual tasks into AI-assisted, automated, and scalable systems, building the technical and operational backbone that allows every team to scale smarter, faster, and more efficiently with AI-enabled workflows.



WHAT YOU'LL DO

Act as an Efficiency Architect:

Systematically audit processes across Marketing, Sales & Account Management, Product, Support and People to identify where time or leverage is wasted – and implement AI, automation, or process improvements to fix it.

Build tools and no/low-code solutions:

Design and deploy automated workflows using no/low-code platforms (e.g. Make, n8n, Gumloop). You act as the bridge between technical and non-technical teams, building tools that allow all functions to work autonomously.

Drive AI & support efficiency:

Improve AI-enabled solutions and evaluations for internal systems and support functions (e.g., auto-ticketing, system validation).

Own Core Operations & Stakeholder Management:

Take end-to-end ownership of critical workflows, including the active steering of our external Call Center. You act as their primary strategic partner to ensure service quality, while simultaneously redesigning internal processes to reduce manual touchpoints by 80%.

Data & Visibility:

Build the monitoring and KPI frameworks that give Leadership visibility into the engine room (e.g. Call Center performance) without requiring manual reporting.
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What You'll Need

You’re a go-getter, with a data-driven approach to

solving complex operational challenges

and you take

end-to-end ownership

of processes, ensuring solutions are not built in isolation but are fully integrated, maintained and continuously improved. You are a pragmatic

problem-solver

who prefers shipping a “good enough” automated solution today over waiting for a perfect custom-code solution next month. You have a systems-thinking,

KPI-driven

work style with a pragmatic focus on outcomes and process improvement. At least 3 years of experience in

high-complexity environments

(startup/scale-up, consulting) in Operations, RevOps, Product, or Growth/Business Development. You have a

collaborative

, non-hierarchical working style and willingness to step beyond strict role boundaries when needed. You have a positive,

proactive attitude

that strengthens our friendly and supportive team culture. You are a proven builder profile: hands-on experience

creating internal tools

, automations or AI-enabled workflows that reduce manual work. Strong skills in

no-/low-code automatio

n (n8n preferred, Make.com or Zapier), plus basic SQL or Python, BI tools, CRM systems and MS Office/Google Workspace. You hold a relevant

degree

(Bachelor+), ideally in Business Informatics, Computer Science, Business Administration, or Economics with excellent grades. Fluent

German (>C1)

and English (>C1) in speaking and writing.
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What We Promise

A setup that provides a great foundation and exciting projects with massive uplift potential A friendly and ambitious team that values the importance of a fun work environment Great possibilities for personal development through challenging tasks, strong team members and experienced mentors The chance to join Neuraum at a truly interesting point in the company’s history and the opportunity to shape the future of building for a better life! A competitive compensation and attractive benefits Regular team events and a modern office in Berlin-Kreuzberg (with a view on Landwehrkanal)
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Everyone is Welcome

At Neuraum, differences are celebrated. No matter your background, what you look like, where you come from or where you're going, we're delighted if you stop by. We're proud to have built a place where everyone is welcome, so please don't let anything hold you back. If you see a role that piques your interest, apply and we'll take it from there together.#

How to Apply

Are you curious and want to find out more? Then we should talk! Apply with your CV or LinkedIn Profile. If you have any questions, please contact our recruiter Vicki at vicki.schilling-kormesch@neuraum.com or have a look at our website www.neuraum.com

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About us

Neuraum – Shaping the Future of Building for a Better Life.


At Neuraum, we are the largest 360°-platform for constructing houses in Germany and Austria. We operate different house building portals like Bauen.de, Fertighaus.de, Massivhaus.de, Einfamlienhaus.de & Bungalow.de. As part of the AVIV Group, one of the world's largest players in digital real estate tech, with more than 2,000 employees in 6 countries, we also manage all activities focusing on private home building for Immowelt.de & Immonet.de. With our platform, we help people find their dream home and support house-building companies with a perfect set of tools and services to market, sell, plan, and build houses successfully.


Join our experienced team at Neuraum, where we believe in agile work, sustainability, and work-life balance. Together, we can turn our vision into reality and shape the future of building. Join us in making a lasting impact on how people build and live their lives.