Job Description

Role description

+ Key pillar of M365 operations, ensuring stability and availability of Microsoft Teams and SharePoint Online (incl. OneDrive for Business). + Requires solid technical expertise across both Teams and SharePoint environments. + Works closely with senior Teams and SharePoint experts. + Acts as primary backup to ensure operational continuity in the absence of senior experts. + Provides advanced support, daily administration, and maintains health of Teams and SharePoint platforms. + Provide 2nd and intermediate 3rd level support for Microsoft Teams (including voice functionalities) and SharePoint Online / OneDrive for Business. + Serve as primary operational backup for dedicated Teams and SharePoint specialists during their absence. + Independently troubleshoot and resolve complex platform-related issues to minimize service disruption. + Participate in on-call rotation to ensure business continuity. + Act as a reliable technical contact for Level 1–5 support teams, service managers, and other operational units. + Perform daily administrative tasks within Teams Admin Center and SharePoint Online Admin Center. + Manage and maintain configurations for Teams policies, voice features, SharePoint site collections, permissions, and service applications. + Support integration of M365 products with Teams and SharePoint (e.g., Power Platform, Exchange). + Assist in execution of platform updates, maintenance activities, and smaller projects under senior expert guidance. + Document operational processes and contribute to support team knowledge base. + Implement and monitor access policies and permission models according to governance frameworks. + Ensure operational activities align with compliance and audit requirements (e.g., EU and German regulatory standards, ISO). + Assist in generating service level reports and conducting periodic health checks for both platforms. Required Skills & Qualifications + Proven hands-on experience administering Microsoft Teams and SharePoint Online / OneDrive for Business. + Strong practical knowledge of Teams administration including policies. + Voice functionalities experience (PSTN, Direct Routing, Operator Connect, call queues) is helpful. + Willingness to build expertise in Teams Voice in collaboration with senior expert. + Solid experience with SharePoint Online administration: site collection management, permissions, and search configuration. + Proficiency in PowerShell for automating administrative tasks and reporting. + Good understanding of overall M365 service landscape and Teams-SharePoint integration. + Familiarity with ITIL processes and ITSM tools. + Knowledge of Power Platform (Power Apps, Power Automate) is a plus. Certifications + Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) – highest administrative M365 certification. + Teams Administrator Associate (MS-700) – due to deep Teams-SharePoint integration. + Teams Voice Engineer Expert (MS-720). + Previous certifications (e.g., MCSE SharePoint) are a significant plus.

Skills

Mandatory Skills :

SharePoint - Power Apps, SharePoint Online, SharePoint OnPremise

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.