Job Description

About the Role

We are looking for an experienced

Area Manager (m/f/d)

to support day-to-day IT operations in a secure, on-site environment in

Berlin

.
In this role, you will be responsible for

Mobile Device Management (MDM)

,

IT ticket processing

, and

end-user support

, ensuring stable IT operations and a positive user experience.

Key ResponsibilitiesMobile Device Management (MDM)

Manage and maintain company mobile devices (enrollment, configuration, updates, security) Support users with device setup, troubleshooting, replacements, and upgrades Ensure compliance with IT security and company policies

Ticket Processing

Monitor and manage IT support tickets using a ticketing system Prioritize, resolve, or escalate incidents according to defined SLAs Track ticket progress and ensure timely resolution Document issues and solutions for knowledge sharing and future reference

User Support

Provide 1st and 2nd level IT support (hardware, software, access issues) Support users on-site and remotely when required Assist with onboarding and offboarding (accounts, devices, permissions) Communicate clearly and professionally with users regarding issues and solutions

Coordination & Reporting

Coordinate with internal IT teams and external service providers Identify recurring issues and suggest process improvements Maintain accurate documentation of assets, tickets, and system configurations

Required Skills & Experience

Experience in IT support, IT technician, or similar roles Hands-on experience with

MDM tools

and

ticketing systems

Strong troubleshooting and problem-solving skills User-focused mindset with excellent communication skills Ability to work independently and manage priorities effectively

Fluent German (mandatory)

Mandatory Requirements

German passport

Valid security clearance

(Secret Protection / Sabotage Protection) Ability to work

on-site in Berlin

(no remote option)

Nice to Have

Experience in corporate or enterprise IT environments Knowledge of IT security and compliance best practices Basic networking or system administration knowledge
Job Types: Full-time, Contract
Contract length: 6 months

Application Question(s):

Do you have German Passport? Can you join us immediately? Do you have security clearance?
Language:

German (Required) English (Required)
Location:

Berlin (Required)
Work Location: In person