Application Support Engineer (1st Level) (m/f/d)
Berlin, BE, DE, Germany
Job Description
Position:
Application Support Engineer (1st Level) (m/f/d)
Location:
Berlin (100% on-site)
Employment Type:
Full-time
Salary:
EUR50,000 gross annually
About the Company:
The company we work with is a well-established company operating in the energy sector. They are currently looking for a reliable and detail-oriented
Application Support Engineer (1st Level) (m/f/d)
to join their internal IT team in Berlin. This position focuses solely on handling incoming support tickets and providing 1st level user assistance.Your Profile:
A degree in Computer Science, Information Technology, or a related field, or equivalent vocational training
Minimum of 1 year relevant professional experience in IT support or application-related system work (excluding internships or working student roles)
Candidates must already be based in Berlin at the time of application
Proficiency in German (minimum C1 level) is mandatory English skills are a plus Excellent communication skills and a structured, service-oriented work styleYour Responsibilities:
Serve as the first point of contact for all internal user inquiries regarding IT applications Handle support tickets efficiently and ensure timely issue resolution at the 1st level Categorize, prioritize, and document incidents using the internal ticketing system Provide basic troubleshooting, guidance, and documentation support to end users Escalate complex issues to 2nd or 3rd level teams as needed Ensure a smooth and professional user experience throughout the support process
Art der Stelle: Vollzeit
Gehalt: 50.000,00€ pro Jahr
Arbeitsort: Vor Ort
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Job Detail
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Job IdJD3206872
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IndustryNot mentioned
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Total Positions1
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Job Type:Vollzeit
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBerlin, BE, DE, Germany
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EducationNot mentioned