Application Engineer Services (m/f/d)
Home Office, DE, Germany
Job Description
Your Responsibilities:
Manage and support key aftermarket service processes, including contract management, installed base management, case management, field service activities, entry gates, and warranty services. Analyze and document regional and market-specific process requirements and exceptions to ensure effective service delivery. Collaborate with business teams to optimize field service, contract management, and warranty processes, including tool selection and process improvements. Support the definition and maintenance of aftermarket service master data (customers, suppliers, installed base) and related system integrations/interfaces. Partner with the BI team to define reporting requirements and logic for Issue to Resolution performance and process analytics.Your Profile:
Bachelor’s or Master’s degree in Commerce, Economics, Finance, or equivalent professional experience. At least 5 years of functional consulting experience on ERP systems Proven track record in leading several major transformation projects (e.g., ERP or sales tool implementations). Lean Six Sigma or similar process improvement certification. * Advanced English language skills required; German proficiency and strong presentation and virtual teamwork abilities are preferred.
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Job Detail
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Job IdJD4073513
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHome Office, DE, Germany
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EducationNot mentioned