Job Description

Who we are

TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – any place and any time. With our digital solutions like AGILE and the IoT platform, MAX, there are no longer any limits to urban mobility. TK Elevator became independent following its separation from the thyssenkrupp group in 2020. The company achieved sales of €9.3 billion in fiscal year 2023/2024. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. TKE – Move Beyond.

What we expect

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Digital Operations Centers (DOC) at TKE intend to translate data into actionable insights for our service and sales workforce in field operations, all geared towards improving performance of our customers’ elevators and escalators. At multiple locations worldwide we run DOC’s where top experts from elevator domain, data and field operations gather. We are now ready to accelerate the impact of our DOCs. We will actively drive global learning across the world – Americas, Europe and Asia. We are seeking a highly motivated individual to join our global DOC team, located in Düsseldorf. The ideal candidate has gained first professional experience in designing processual and organizational setups, ideally within a consulting or corporate role. The Analyst role is key to leverage the successful impact of local DOC’s at global scale.



Closely collaborate with global DOC leadership Improve processual and organizational setup of global DOC collaboration model Drive and develop regular reports on progress and effectiveness of globally distributed DOC’s Conduct market intelligence research on peer competition and their approaches similar to DOC at TK Elevator Conduct market intelligence research on different industries’ approaches similar to DOC at TK Elevator Create training and communication material (e.g. power point and video) to explain DOC’s to the wider TKE organization

Who we are looking for

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Bachelor’s or Master’s degree in business, economics, technical or engineering program or a comparable subject At least 2 years professional experience with exposure to process and organization design in a consulting or corporate role High proficiency in the core MS Office suite of applications, ideally additional PowerBI skills Understanding of the B2B world in a Service context Competence in data analysis and passion for data-driven business focused innovation in industrial services Fluent in English; German is a plus

What we offer

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Health and Safety

–Highest standards and a wide range of health promotion and healthcare activities

Flexibility

–We support, for example, through flexible yet regulated working hours and remote working options

Compensation & pension

– Fair working conditions, competitive compensation, following “Collective Agreements” and support with pension schemes

Collaboration & diversity

–Collegiality is of huge importance – we treat everyone with respect and appreciation

Development

–Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally

Creative leeway

–We offer an environment in which you can try out new solutions in a no-blame-culture

Sustainability

–We act with responsibility and environmental awareness

Work environment

–We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets

Contact

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Please apply

online

in English, including your

notice period

and

salary expectation

based on a regular

37,5

hour work week

.


Uwe Hüsken


Talent Acquisition


Permanent Engineering & urban mobility Information Technology Experienced professionals