Job Description

Hamburg, HH, DE
Permanent

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

What moves you makes us.

What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of

Ambassador (m/f/d) Client Relations Centre -

with fluent skills in Spanish and English

A full-time position at our Headquarters in Hamburg starting 1st November 2025


"As Ambassador CRC you are the central point of contact for the customers of the Client Relations Centre Europe (CRC)." Andrea – CRC Manager

Indulge your passion

…

in advising clients in Europe on Sales done through our Online Boutique and on After Sales topics in liaising with clients by phone, e-mail and chat in the respective languages: Spanish and English are a must; other languages (German, French, Italian) would be a plus in recognizing and strengthening customers’ interest in purchasing, converting their interest into phone orders in generating additional sales and increasing the average basket by cross-selling, up-selling, etc. in the accurate entry of phone orders, offers, returns, cancellations and refunds etc. in the internal systems in supporting customers by phone entering online orders in the independent handling of customer requests for repair status, price, facilities and technical explanations in the handling of complaints via phone, email or chat in monitoring delivery times; Collaboration with the distribution center in terms of availability and delivery dates by checking creditworthiness of online customers and manual validation of all online orders to ensure reliable fraud prevention

You’ll have

…

completed university studies, training in retail or comparable education excellent Spanish and English language skills, other languages would be a plus excellent verbal and written communication professional experience in a high-quality customer service or Call Center, or in hospitality, ideally experience in phone sales sales experience / contact with customers in retail is an advantage a positive attitude, pleasant voice and ability to speak in a manner that is appropriate for customers of luxury goods strong customer orientation basic knowledge of MS Office; knowledge of SAP is a plus Passion and dedication to represent Montblanc as a brand Ambassador flexibility and strong resilience in stressful situations the willingness to work sometimes on Saturdays and holidays

In a culture that…

has combined tradition with a pioneering spirit for over 100 years extends its innovative approach far beyond product development brings together individuality, enthusiasm and the joy of creativity is cosmopolitan, vibrant and diverse invites you to go above and beyond as part of a team is willing to allow you to develop it, shape it and leave your mark on it

In return, you’ll get…

an international environment and good development opportunities flexible working hours an attractive company pension scheme site services such as canteen, on-site café and laundry service company sports and other health programs discounted Urban Sports membership a subsidized ticket for local public transport (HVV-ProfiTicket) an employee car park and free charging stations for electric vehicles German company bike and a secure bicycle parking area special conditions on Montblanc products and products from other Group brands employee benefit portals 30 days holiday regular events for employees various further training opportunities

In short:

Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.

Deutsche Zusammenfassung:

Als Ambassador CRC bist du der zentrale Kontakt für alle Montblanc Kunden des CRC. Der Schwerpunkt des CRC liegt auf Sales und Customer Service.

Payscale Group:

EG 7 (personal grouping by compensation committee according to the job description, experience, and qualification)



Apply directly online via the applicant portal and contact Kira Prinzenberg (k.prinzenberg@montblanc.de) if you have any questions.



We look forward to receiving your application and to meeting you! Your HR team