Job Description

About the Role

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In this role, you will own the full customer value lifecycle—ensuring that every solution we propose is both strategically sound and successfully delivered. You will translate customer challenges and opportunities into clear, well-scoped GenAI solutions backed by a strong business case.


Value Engineer role is involved in

every stage of the customer lifecycle

—from identifying use cases in the

Purchase Phase

, to overseeing solution development in the

Build & Deploy Phase

, to driving training and adoption in the

Onboard & Adopt Phase

, and finally supporting renewals and new opportunities in the

Expand Phase

.

Your Responsibilities

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Run demos, identify use cases with Sector Experts, and translate business needs into GenAI solution requirements. Evaluate technical effort, feasibility, and business value to confirm if a use case is a good GenAI fit. Align scope with the Solution Factory, prepare discovery workshops, and build business cases (value hypothesis, KPIs, ROI, etc.). Oversee solution build and deployment, act as project manager for smaller implementations, and manage customer communication. Coordinate user acceptance testing and support commercial steps for custom app usage. Lead onboarding and adoption: run trainings, support change management, monitor customer health, and drive value realization. Own renewals and drive expansions by identifying new use cases and managing commercial steps (for smaller accounts).

Role KPIs

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NRR or GRR (depending on customer patch) # Incubation projects (depending on customer patch) # Verified customer success stories CSAT

Your Background

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Strong technical background

with the ability to understand data, GenAI concepts, and translate business needs into clear solution requirements.

Experience in value discovery and use-case prioritization

, especially in tech or data-driven environments.

Solid stakeholder and project management skills

, working effectively with both business and IT teams.

Ability to estimate technical effort and plan delivery

in a structured and realistic way.

Skilled in workshops and demos

, including preparation, facilitation, and clear storytelling.

Experience creating and delivering trainings

for different user groups.

Commercial mindset

, able to support renewals, identify expansion opportunities, and understand the financial impact of solutions.

Curiosity and drive to learn

, especially about processes in industrial and public sector environments.

What you can expect from us

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Become part of an AI revolution! 30 days of paid vacation Access to a variety of fitness & wellness offerings via Wellhub Mental health support through nilo.health JobRad Bike Lease Substantially subsidized company pension plan for your future security Subsidized Germany-wide transportation ticket Budget for additional technical equipment Flexible working hours for better work-life balance and hybrid working model * Virtual Stock Option Plan