Job Description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first

AI-native Employee Experience Platform

. Our

industry-leading and award-winning agentic AI communications channels

- intranet, employee app and email solutions - create engaging experiences that connect and empower employees.



Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.

We are proud to be a

Unicorn

company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.


We are looking for an Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers' eyes and make sure they can move their content and comms processes into Staffbase.

What you'll be doing

Lead new Staffbase customer implementations including managing the project plan and project resources - for both onboarding and growth phases Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs Clearly communicate implementation status, issues, risks, and effort Build and sustain in-depth product knowledge regarding our core products Understand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementations Apply vertical industry and functional best practices as applicable to each customer - for more advanced and bespoke packages, there will be other experts delivering functional knowledge and training Establish and oversee the customer's initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout Troubleshoot and triage customer issues during implementation Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client's core architecture as well as identifying future growth and expansion opportunities with existing customers Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers

What you need to be successful

3+ years of consulting or client-facing experience, ideally in Implementation, Professional Services, CSM, Product, or similar roles Proven experience leading complex projects, preferably enterprise-scale or multi-stakeholder Background in SaaS or digital platforms, with an understanding of rollout and delivery cycles Consultative mindset: comfortable asking the right questions, challenging assumptions, and guiding customers using best practices Strong communication and relationship-building skills, including managing expectations with diverse stakeholders Ability to bring structure to ambiguity, design processes, and solve problems in customer-specific contexts Curiosity for cloud technologies and enthusiasm for deeply learning a new product Customer-centric working style, motivated by helping customers succeed

What you'll get

Competitive Compensation- we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan) Flexibility- we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560 Recharge- with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August Wellbeing- Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation Support*-we're offering a company pension scheme
Volunteers Day*- you'll get one day off per year for supporting a social project