2nd And 3rd Level It Support
Chemnitz, SN, DE, Germany
Job Description
Handle customer requests in 2nd and 3rd-level IT support
??Support up to 20–100 different customer systems simultaneously
??Plan and schedule technical support visits
??Act as direct point of contact for customers
??Provide presales support for the sales team
??Further develop client infrastructure
??Document technical solutions and collaborate with team leads
Must-Have Skills
??At least 2 years of professional experience in IT support
??Strong knowledge in:
– Microsoft Azure, Microsoft 365 --> most Important
– Backup software
– Linux server systems
– Network and firewall setup
– Endpoint protection, Exchange, telephony systems
??Fluent German (C1)
??Valid driver’s license (Class B)
Nice-to-Have Skills
??Experience managing many client systems simultaneously
??Presales or IT consulting experience
Team & Reporting Structure
??Team size (onsite): 4 IT professionals
??Reports to: Team Lead
??Collaboration with: Remote IT team and Sales
Goals & KPIs
??Timely and accurate support ticket resolution
??Client satisfaction and solution quality
??Reliable documentation and team communication
Personality Traits
??Structured and solution-oriented mindset
??Independent and self-organized
??Strong communication skills and customer focus
??Team player with humor and flexibility
??Quick to learn and open to feedback
Travel & Mobility
??Field visits in the region (within 45 minutes driving distance)
??Travel time counts as working time
??Company car available post-probation
Job Type: Full-time
Pay: 38.000,00€ - 40.000,00€ per month
Work Location: In person
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Job Detail
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Job IdJD3712306
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IndustryNot mentioned
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Total Positions1
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Job Type:Vollzeit
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChemnitz, SN, DE, Germany
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EducationNot mentioned